Session and Notification behavior inherited from Queue rather than Workstream
We are using Customer Voice via Omnichannel and have discovered that because the Session Templates and Notification behavior are set via the Workstream, that when we have to transfer a call to another internal department the team who receive the transfer experience the wrong call behavior.
...Session and Notification behavior inherited from Queue rather than Workstream
We are using Customer Voice via Omnichannel and have discovered that because the Session Templates and Notification behavior are set via the Workstream, that when we have to transfer a call to another internal department the team who receive the transfer experience the wrong call behavior.
...Ominchannel Real Time Analytics Dashboards should not show inactive Queues
When an Omnichannel Queue has been made inactive, it should not appear on either of these real time Dashboards anymore:
- Omnichannel Ongoing Conversation Dashboard
- Omnichannel Real time Analytics
Once a queue has been made inactive, there is ...