3

Current state

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The Satisfaction Metrics report for score-based metrics like CSAT currently has no value display


Issue caused

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It can be confusing for reader, especially if the score at that point is non-whole


Benefit

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  • Provides easier interpretation of the value
  • Helps with cross checking with the average score
  • Helps with comparisons between each point if the graph is not clear on the fluctuation
  • Helps instill confidence in the report, as precise values are being displayed
Category: General
STATUS DETAILS
New