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Hello,
As users of a specific queue are working in Outlook using categories, the fact that all tracked email automatically get the "Tracked in D365" catagory bother them.
It could be useful to have a way to configure specific mailboxes to track emails without having the category "Tracked in Dynamics365" by default .
I saw that we could change the orgsetting "TrackCategorizedItems" but we just want to remove the feature on this specific queue.
Thank you
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