In Outbound Marketing, we had the option to set a default country code. This would be added to phone numbers that were sent SMS messages if a country code did not exist.
Real Time Marketing does not have this setting - so phone numbers in D365 MUST have + and Country Code in them or texts are not sent/received and we get errors.
I would like to propose 2 ideas for this:
- Like Outbound, in Settings, give us the ability to set the default country code.
- And/Or - Allow us to designate a Country field on the Contact/Lead. Based on that field, please use the appropriate country code when sending an SMS. By default, this could be based on the standard field Address 1 Country field on a Contact (same with Lead)
Comments
Correction: The message above was intended for Georgios 😅
Category: Mobile (SMS and Push)
Hi Stephani, do you have any date or estimates on when this new version or the SMS setup page will be released? Asking since our SMS outreach in Real-Time does not work until the country code is added. Thanks!Best regardEivind
Category: Mobile (SMS and Push)
Administrator on 2/26/2024 9:21:00 PM
Hi Stephani,
We're rebuilding our SMS setup page in Realtime Marketing, so I'll make sure we'll make this happen too. It will definitely help avoid these errors.
Georgios