Pause a journey in Real-Time marketing
I would like to be able to pause a journey in RTM so I can restart it later. It can happen that I need to pause a campaign to start it later because of issue in other system. in RTM the only choice you have is to stopp the campaign. And then you have to duplicate it as you are not able to rest...
Include a list of Users in seed list during a live customer journey send
Hi there,
This is in relation to the ticket I have raised here:
Marketing Seed List – Sending an email copy to internal stakeholders along with actual send -
Need to send email for lead
Our Clients is having business requirement and need to send email to lead from Marketing application same as contact
Add lookup fields condition into in Customer journey flow
In the Real time marketing part it is possible to add branches based on conditions. In my opinion, the possibility to do it on a look up field is missing.
Total count of Contacts in the Customer Journey before going live
Would be nice to see the total amount of contacts that will be part of the CJ. Currently you can see the "Contacts count" but after you add several segments inclusion and exclusion you don't know what is the total amount of participant after you Go Live the CJ.
If/Then condition for Email links clicked
Current situation: The journey is designed like a linear process or pipeline. When we have a if/then condition and attribute for a specific link this only works when the contact clicks on this link first. When the contact clicks on a different link first and then on the correct link nothing w...
More precise AB Split of segments in Journeys
Improve the AB Split functionality to ensure the segment splits to the proportions set in the customer journey design. For example, you can select 50/50 split but it won't split 50/50 - it could be 30/70 or any random ratio depending on how the journey and segments compute etc. If the segment ...
Ability to amend active journeys
If you have complex journeys running over a period of time it would be useful to be able to make changes to the journey once it is live i.e. add/remove an email or change a date/condition. It is currently not possible to edit a live journey in outbound marketing and although you can 'edit' a l...
Hello!
This is something we do have on our roadmap but there are no timelines we can share at this moment. Thank you for sharing your feedback!
Sincerely,
PM, Microsoft
Allow a Journey which is "Completing" to be "Stopped"
Currently, if a new version of a journey has been created and the original is "Completing" there is no way to stop that journey. Please add a "STOP" feature to a "Completing" journey.
This is a real limitation. We Identified an error is a journey which was completing and clie...
This is a bug on our end, you should be able to stop a completing journey. We will be addressing this in the upcoming releases.
Real Time Marketing - Journeys - Need Analytics on Individual Tile/Stage of Journey
In outbound marketing, you can see a lot of analytics/results for every single tile in the journey. Specifically, I can select a tile/stage of the journey and see exactly what Contacts hit that tile/stage. Please add this to Real Time Journeys.
For example, I have a Branch t...
Administrator
You can directly target leads from customer journeys in RTM.