Adhoc Bulk SMS | Ability to select multiple Contacts in the list view and send a SMS to them
This is a request to consider providing an ability for Users to select multiple Contacts in the Contact list view and send a SMS to them using the new SMS capabilities
Ability to amend active journeys
If you have complex journeys running over a period of time it would be useful to be able to make changes to the journey once it is live i.e. add/remove an email or change a date/condition. It is currently not possible to edit a live journey in outbound marketing and although you can 'edit' a l...
Allow emails to be sent to the 'Email 2' field from contact timeline
Currently, emails can only be sent to the 'Email 1' field from the contact record's timeline. We need the ability to choose to send an email to an alternate or personal email for a prospect, and currently this cannot be done.
This give a lot of flexibility to the end users.
Ability to edit a customer journey post its live
If you have complex journeys running over a period of time it would be useful to be able to make changes to the journey once it is live i.e. add/remove an email or change a date/condition. It is currently not possible to edit a live journey in outbound marketing and although you can 'edit' a l...
Dynamics Sales SMS Capability | Inadequate Consent management [Long Code Opt In and Opt Out Mangement]
The Dynamics Sales has recently launched the SMS capabilities and provides an ability to have 2 way conversation using long codes. However the solution doesn't provide an ability to configure and manage SMS opt in and opt out for managing consent. Without ...
Ability to set schedule for the Email tile in Real time marketing which is currently there in Outbound marleting
In Real time Journey we cannot set schedule for the email tile like how one can do it in the Outbound Marketing. This feature was quite popular with Outbound:
Outbound Marketing Screenshot:
Ability to change the recipient email Address in Contact's audience date
Currently the Real time marketing allows you add additional email fields in the Audience data for Leads however for Contact it just allows to use only one Email. So the use cases where in if there is a need to send emails to a different email id field of the Contact record then its just not po...