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Because the Field Service Mobile application is designed for field technicians, and in many sectors it is literally the field, it is necessary to take into consideration that these people do not have a high level of technological knowledge. The Field Service Mobile application does not allow vari...
The ability to complete Forms Pro Surveys within Field Service Mobile
I see that Resco have Inspections which has is great for completing surveys while offline on the mobile, but this can be quite costly to require a license to use it. I suggest that Microsoft use Forms Pro for achieving inspection like functionality for Field Service Mobile so users can complet...
Thank you for your feedback.
Field Service Mobile Inspections is currently available in Early Access and will be GA within Wave 2 2020.
Sincerely,
Field Service Team
Dynamics CRM Mobile App feature
Implement "Convert to Work Order" button in the Dynamics Mobile App. Currently it is missing form the App. The only way to use it is to install another application that for the customer is time consuming and overloading the devices.
Thank you for submitting your idea.
If you are speaking about the Field Service Mobile app, we do not have any plans to support convert to work order from a case. In the Dynamics 365 for Phones & Tablets app, we do not have any plans to support that action offline. However, if you are using the Unified Interface, you should be able to achieve any actions that you can in the web in online mode.
Thanks,
Field Service PM Team
Timestamp Source should be captured as "Mobile" even Mobile App is being used in Online Mode.
Timestamp Source is behaving differently in case of offline mode and Online mode.
As per our understanding Timestamp Source should be captured on the basis of source(Mobile/Desktop) not on the basis of mode(Offline/Online).
As I came to know from internal team Field S...
Thank you for the feedback. This request is under review.
Thanks,
Jonathan Baker, PM
Field Service
Time control should have cancel(x) and accept(checkmark) buttons, like the date control has.
In the Field Service Mobile app, changing the date opens a spinner control that allows changing the components of the date. At the bottom of this control are buttons to cancel or accept the change. Changing the time opens another spinner control that allows changing of the components of the ti...
Thank you for the feedback. We are reviewing internally how best to format the date time controls and will circle back here once we have a planned change.
Thanks,
Field Service PM Team
Display technician daily tour on Field Service mobile apps
Many customer ask us to display the technician daily tour on the map in mobile apps. It will be great that technician can see the same information as the schedule board on web client. Some advanced features could be great also for managing the travel of technician, as for exemple change Ressou...
Thank you for the feedback. We will not be picking up this feature in the Field Service Mobile application.
Thanks,
Field Service PM Team
Provide security role to limit Resco mobile users to not have access to web app
Some clients do not want field service technicians who use the mobile Resco app to also have access the desktop/web application. There should be an privilege in the security role to enable/disable access to desktop application.
Thank you for the feedback. You should be able to achieve this by assigning a technician a role for a mobile project for Field Service Mobile that is not also assigned for an app module. App modules are used for accessing the web client, while mobile projects are used for accessing Field Service Mobile.
Thanks,
Field Service PM Team
Field Agend End of work report in PDF
It could be helpful to allow to field technician's to create directly from the field service app an end of work report in PDF ready for beeing sent to the customer.
PDF reports are now available in FSM app version 12.1.212+
Thanks,
Field Service PM Team
Hololens crime scene reenactment
It would be really fantastic if the hololens could be used to give a realistic recreation of a crime scene with a 360 degree perspective. This could be used to help lnvestigators revisit crime scenes after they have been destroyed and as a teaching tool for realistic education in crime investi...
This is certainly an interesting idea; however, this is not something that we would implement for Dynamics 365 for Field Service. That said, you should check out a showcase with one of Microsoft's partners doing just this: https://www.youtube.com/watch?v=4UHN8G5BM-8.
Thanks,
Field Service PM Team
Easier previewing / evaluation using Demonstration Mode or Server
Pain point: After I download the Field Service app, I cannot actually test it out, because no Dynamics Server is yet configured. It would be much easier for me to evaluate Field Worker as a solution, if it had a pre-configured demonstration server / business. By contrast ESRI Field Worker show...
Thank you for your feedback.
Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.
Sincerely,
Jonathan Baker PM,
Microsoft.
Administrator
Thank you for the feedback - this is not an ehnacement we will make to the current Field Service Mobile application. We recommend you try out the new Dynamics 365 Field Service Mobile application which has a different navigation model that keeps settings and configuration out of the primary view of a technician.
Thanks,
Field Service Mobile PM Team