When outside working hours the time intervals should be grayed out in Field Service App
Is it possible to display working hours of a user and have non-working hours grayed out on the calendar view on Field Service Mobile just like on the schedule board? Here is the supporting link that is showing the difference between the app and web - https://drive.google.com/open?id=1jMMUOUmKw...
Bring Woodford Designer to Unified Interface
As of today, the Woodford designer can only be accessed via the legacy web client of Dynamics 365. It would be useful to be able to access the Woodford designer from the Unified Interface directly.
Business Process Flow on Field Service Mobile
Currently a technician can move a work order from any status to any other status. In reality there is a natural progression of statuses. At it's simplest this is Travelling --> In-Progress --> Complete. Under specific circumstances you may have 'Travel Home' after 'Complete' or you could...
Thank you for the feedback. We will review this idea internally and monitor for additional votes.
Thanks,
Field Service PM Team
Signature
A signature is permitted on the mobile version of a work order but it is not repeated on the copy sent to the customer for confirmation of work accomplished. This is a basic necessity for field services.
Thank you for the feedback. You can add a signature to a mobile report (HTML or Word Document) generated in Field Service Mobile that can be shared with the customer. Please let us know in the comments if there is something more you are asking for here.
Thanks,
Field Service PM Team
Add Camera support for Field Service App on Hololens
There seems to be no way right now to use the native camera functionality of the Resco based Field Service App on Hololens.
Thank you for the feedback. This functionality is now supported in our HoloLens Field Service Mobile application as the Windows team began supporting the API that we were using.
Thanks,
Field Service PM Team
Document upload for Offline mode
In new mobile app, for offline mode, Document Location entity is not enabled, because of which we can not upload documents. Notes entity is available, but it only support to upload images and capture photo. It opens phone gallery to allow to upload images. There is no way for us to upload docume...
Auto-refresh for the Calendar view in the Field Service Mobile App
In the Field Service Mobile App the Calendar view is not updated automatically when new Bookings are created/updated in Dynamics. The user has always to press refresh button to have the view up-to-date. We are in a project that's entering now the phase of production and we will have thousands of...
Views for week and month in the calendar of the Field Service (Dynamics 365) mobile app
The calendar view should contain options for a weekly and a monthly view of the bookable resource bookings. The current calendar control for the Field Service (Dynamics 365) mobile app provides a list view (agenda) and a daily view. There is no way to see the upcoming week or month. Especially t...
Microsoft Dynamics 365 Gamification option for video event and rewards
Currently the Dynamics 365 gamification supports digital gaming and/or board games, however does not currently include video recording and rewards for event prices. Not featuring video mobile recording and reward prices on specified registered events, we may not be in potential compliance with t...
Chat functionality on the new mobile app
It would be great to have a real-time collaboration feature on the new mobile application that lets field technicians chat with each each other, and share information. Please make it flexible so it can be ad-hos or around a particular entity. Thanks
Administrator
Thank you for your feedback.
We are not considering the suggestion at this time due architectural and licensing limitations of Woodford product. Keep an eye out for future announcements in this area.
Sincerely,
Jonathan Baker, PM,
Microsoft.