Allow security to be applied to Engineer locations shown on the schedule board map
Currently the live location of engineers is shown on the Schedule Board map with the latitude/longitude data of an engineer being retrieved from resco_mobileaudit records. The link between the Bookable Resource (User) shown on the map and the resco_mobileaudit record that is read to get their l...
Option to switch on/of the driving time view
If a booking is scheduled for 1 p.m. for 2 hours and the resource, which is booked, need 1 hour driving time from his home, the starting time is set to 12 p.m. So in the calendar the resource seeing a booking from 12 p.m. to 3 p.m. This sometimes can be confusing, as 12 p.m. can be seeing as the ...
Working hours in Calender view
We would like the possibility to show the Working hours and non-working hours in the Calender view on the Field Service Mobile Application. Similar to how it is shown in the FS app in the scheduling board where non-working hours are grayed out in a darker gray compared to the working hours.
Thank you for the feedback. We will review this idea internally and monitor for additional votes.
Thanks,
Field Service PM Team
Thank you for the feedback. We will evaluate
Update work order status/substatus when a booking is set to in progress
On the field service mobile app, when you update booking status to in progress, the work order system status does not update until a sync has been completed. In offline situations, the work order system status remains Open - Scheduled which gives the wrong status to the user. The status should...
The Dynamics 365 Field Service Mobile application will automatically sync changes from the application to the server when the entity has been saved.
If the device does not have any connectivity (no network) then the sync will automatically happen once connectivity is restored.
Thanks,
Field Service PM Team
Field Service mobile app to support multiple files upload
Our engineers like to take a lot of pictures using their tablet/phone photo app and then go to the field service app and upload all the relevant pictures in one go.
We use a PCF for the web browser app. However, that PCF does not work for the mobile app.
We discussed with the creat...
Field Service Mobile App Offline Radio Button
it should be also possible for non Microsoft Phones to switch from online to offline via a Swich, currenty once you are in the offline profile the user cannot deside to go online again, also if there is connection. so essential functions coming from power automate don't run. As offline is less...
Enhance offline filter in offline mode
In addition to other great ideas posted here for the mobile app, I would like to address these three challenges with the custom filter for offline mode: 1. You can't test if the filter has the desired outcome before you add it. 2. You need to recreate the same conditions for the views in the mob...
Field Service Mobile App - Check Availability on Calendar
Empowering Field Technicians - Capability for a Field Technician to book follow up bookings for a Work Order by enabling the Quick Book functionality that is available on the Desktop/Browser version of the Work Order Form.
Views for week and month in the calendar of the Field Service (Dynamics 365) mobile app
The calendar view should contain options for a weekly and a monthly view of the bookable resource bookings. The current calendar control for the Field Service (Dynamics 365) mobile app provides a list view (agenda) and a daily view. There is no way to see the upcoming week or month. Especially t...
Business Process Flow on Field Service Mobile
Currently a technician can move a work order from any status to any other status. In reality there is a natural progression of statuses. At it's simplest this is Travelling --> In-Progress --> Complete. Under specific circumstances you may have 'Travel Home' after 'Complete' or you could...
Administrator
Thank you for the suggestion. Sounds like an interesting enhancement which we can evaluate for the future.
Thanks,
Field Service PM Team.