5

Allow security to be applied to Engineer locations shown on the schedule board map

Currently the live location of engineers is shown on the Schedule Board map with the latitude/longitude data of an engineer being retrieved from resco_mobileaudit records. The link between the Bookable Resource (User) shown on the map and the resco_mobileaudit record that is read to get their l...

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Category: Mobile (75)

STATUS DETAILS
Needs Votes
5

Option to switch on/of the driving time view

If a booking is scheduled for 1 p.m. for 2 hours and the resource, which is booked, need 1 hour driving time from his home, the starting time is set to 12 p.m. So in the calendar the resource seeing a booking from 12 p.m. to 3 p.m. This sometimes can be confusing, as 12 p.m. can be seeing as the ...

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Category: Mobile (75)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for the suggestion. Sounds like an interesting enhancement which we can evaluate for the future.

 

Thanks,

Field Service PM Team.

5

Working hours in Calender view

We would like the possibility to show the Working hours and non-working hours in the Calender view on the Field Service Mobile Application. Similar to how it is shown in the FS app in the scheduling board where non-working hours are grayed out in a darker gray compared to the working hours.

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Category: Mobile (75)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for the feedback. We will review this idea internally and monitor for additional votes.

Thanks,

Field Service PM Team 

Thank you for the feedback. We will evaluate

5

Update work order status/substatus when a booking is set to in progress

On the field service mobile app, when you update booking status to in progress, the work order system status does not update until a sync has been completed. In offline situations, the work order system status remains Open - Scheduled which gives the wrong status to the user. The status should...

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Category: Mobile (75)

STATUS DETAILS
Completed
Ideas Administrator

The Dynamics 365 Field Service Mobile application will automatically sync changes from the application to the server when the entity has been saved. 
If the device does not have any connectivity (no network) then the sync will automatically happen once connectivity is restored.

Thanks,

Field Service PM Team 

4

Field Service mobile app to support multiple files upload

Our engineers like to take a lot of pictures using their tablet/phone photo app and then go to the field service app and upload all the relevant pictures in one go.

We use a PCF for the web browser app. However, that PCF does not work for the mobile app.

We discussed with the creat...

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2 Comments

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Category: Mobile (75)

STATUS DETAILS
New
4

Field Service Mobile App Offline Radio Button

it should be also possible for non Microsoft Phones to switch from online to offline via a Swich, currenty once you are in the offline profile the user cannot deside to go online again, also if there is connection. so essential functions coming from power automate don't run. As offline is less...

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Category: Mobile (75)

STATUS DETAILS
New
4

Enhance offline filter in offline mode

In addition to other great ideas posted here for the mobile app, I would like to address these three challenges with the custom filter for offline mode: 1. You can't test if the filter has the desired outcome before you add it. 2. You need to recreate the same conditions for the views in the mob...

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Category: Mobile (75)

STATUS DETAILS
Needs Votes
4

Field Service Mobile App - Check Availability on Calendar

Empowering Field Technicians - Capability for a Field Technician to book follow up bookings for a Work Order by enabling the Quick Book functionality that is available on the Desktop/Browser version of the Work Order Form.

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Category: Mobile (75)

STATUS DETAILS
Needs Votes
4

Views for week and month in the calendar of the Field Service (Dynamics 365) mobile app

The calendar view should contain options for a weekly and a monthly view of the bookable resource bookings. The current calendar control for the Field Service (Dynamics 365) mobile app provides a list view (agenda) and a daily view. There is no way to see the upcoming week or month. Especially t...

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Category: Mobile (75)

STATUS DETAILS
Needs Votes
4

Business Process Flow on Field Service Mobile

Currently a technician can move a work order from any status to any other status. In reality there is a natural progression of statuses. At it's simplest this is Travelling --> In-Progress --> Complete. Under specific circumstances you may have 'Travel Home' after 'Complete' or you could...

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Category: Mobile (75)

STATUS DETAILS
Under Review