1

Open a hyperlink in a new browser tab

In CSW, we can open another app. The current issue is that opening is done in an iframe. It is blocking because of CORS configuration. We would have the possibility to decide to open the hypertext link in a new tab and not necessary in an iframe.

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Category: Customer Service Workspace (4)

STATUS DETAILS
New
1

Improve Macro to get a lookup value of the entity form

In the agent script, we can use macros. In a macro, we would like to get value from the form. We are using ${anchor.fieldName}. But we are not able to retrieve value from a lookup field. How can we do that ? Related to that point, how can we set a value in a lookup field of the form by using a pr...

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Category: Customer Service Workspace (4)

STATUS DETAILS
New
1

Make navigation configurable (manage tab and session opening)

Is there a way to prevent a user from opening a session by clicking on a specific record ? For example, a user can open a case in a new session (shift + click on a case record) but the user should not open a systemuser record in a new session. Can we implement such rules ? We also have the same ...

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Category: Customer Service Workspace (4)

STATUS DETAILS
New
1

Productivity pane is not loading

In customer service workspace the productivity pane is not loading for the first time we open any record, If we open one more record (Shift+click) or go back to home then the pane displays in both the records.

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Category: Customer Service Workspace (4)

STATUS DETAILS
New