Post-migration to the CSW app in COSMIC (Microsoft D365 CRM instance), some teams are reporting frustrations on the lack of the subgrid navigation side-pane (icon looks like a checklist). While tasks such as finding an Email in a Case can still be done with the tabular model, the agents are stating that the multiple clicks to close and then open another Email in a new tab is costing them quite a bit of time.
What they are looking for is if we can re-implement the subgrid side-pane in the CSW app?
Comments
Required sideview as its save time.
Category: Customer Service Workspace
Makes a massive difference to working Cases compared to the tab view which is unwieldy in comparison.Subgrid navigation is just like going through mails in an inbox and is superior in every way.
Category: Customer Service Workspace
Required sub grid navigation side-pane. It helps to save time on working case
Category: Customer Service Workspace
it will save good amount of agent time while working on case processing.
Category: Customer Service Workspace
It will save agent time on working case
Category: Customer Service Workspace
As it is very useful reduce lot of time for navigation.
Category: Customer Service Workspace
It will save good amount of agent time while working on case processing.
Category: Customer Service Workspace
As it is very useful, which reduce navigation
Category: Customer Service Workspace
As its useful saves lot of time. MP
Category: Customer Service Workspace
Required sidebar AJ
Category: Customer Service Workspace