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How to subscribe form close event

Side Panes to be Load/Unload on particular views. The scenario is we need to unload side panes when we navigate to other views. Currently Panes are behaving as excepted we need to do couple of refreshes to make them visible/hide. If we set this on close event of a form, it will be easy for thi...

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Category: Customer Service (Case Management / Queues) (87)

STATUS DETAILS
New
1

Duration field

To use a field in the SLA which will calculate the time in hours we created a field of type "duration" . We tested creating a Duration field on the support instance and it shows the number correctly however the label shows "minutes", we found that the label is wrong but the calculation is correct.

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Category: Customer Service (Case Management / Queues) (87)

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Needs Votes
1

Bug when a backslash "/" is included within an email address

If a backslash "/" is included in an email address, the email results in a code 2 error and the email will not process into Dynamics. In Outlook, if a backslash is included in an email address, it results in an undeliverable email, but the email sends to all other recipients. Suggest updating Dyn...

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Category: Customer Service (Case Management / Queues) (87)

STATUS DETAILS
Needs Votes
1

Email auto pops up

Currently, there are two scenarios that the email cannot pop up the existing contact's email address. 1. On the case page, When the user send knowledge article to the existing contact, it is better to auto pop up the email address. 2. On the case page, When the user send email to an anonymous co...

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Category: Customer Service (Case Management / Queues) (87)

STATUS DETAILS
Needs Votes
1

Cases against a contact

We have a lot of new customers/contacts contacting us with requests. We dont want to create new accounts, but rather just create a contact, passing through the lead to sell process, qualify and then create an account. Thus we create a case against a contact, using Customer field to select a cont...

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Category: Customer Service (Case Management / Queues) (87)

STATUS DETAILS
Needs Votes
1

Create annotations on the instance created via automatic creation rule

I work with automatic instance creation rule and I receive an email for a certain e-mail address. However, when this email has attachments, we end up losing them when the occurrence is created. The suggestion is for Dynamics to resolve this and create annotations on the instance automatically, a...

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Category: Customer Service (Case Management / Queues) (87)

STATUS DETAILS
Needs Votes