Microsoft Idea

Any queue should auto refresh

Gajanan Anturkar on 2/24/2021 5:54:02 AM

In the legacy interface, when we opened a case from a Queue in separate Tab and change the Owner or close the case, it used Refresh the parent Queue automatically. But since transitioning to the Unified Interface, it is not working and user needs to hit the Refresh button every time

STATUS DETAILS

Completed

Administrator on 4/28/2023 5:03:36 AM

Thanks for your valuable feedback. This has been implemented in the product. Once the field is updated, the queue view reflects it.

Regards,

Microsoft.