Enable extended warranty feature for call center sales orders as well as e-commerce
It is now possible to sell extended warranties through POS, but unfortunately, it is not integrated into call center or e-commerce. Please do close this gap, as from an omni-channel perspective, it should not matter through which channel the sales order is placed. Hence, it should also be pos...
CPOS/MPOS: Gift card | Optimize amount handling
Currently, when paying with a gift card doesn't work ideal. There are two issues we're facing: - Available amount on gift card has to be checked with a click of a button - The amount of the basket is entered as the amount payable. This causes the following issues: One click more is necessary to...
We will continue to monitor votes to determine if this should be prioritized into our product backlog. Thank you for your feedback.
Retrieve customer online basket in call centre
A common scenario on most web platforms is the ability for customer services to view and take control of a customers online basket. This could happen where a customer is having difficulties on the website and wants a customer services representative to help them complete their order placement. C...
Remarks about Districtuted Order Management
This remarks are about https://docs.microsoft.com/en-us/dynamics365/unified-operations/retail/dom 1) DOM is a function which is needed in Retail, but also for Brand Owners. Brand Owners have to allocate their Wholesale stock to both Retail and Wholesale customers. Therefore it would be very he...
Thanks for your feedback. We will continue to review this for consideration/prioritization within our product backlog. Holly Haines - Principal Program Manager
Sales order and invoice Retail APIs do not show linked packing slip and invoices for Warehouse consolidated shipments
When using the warehouse module and processing consolidated shipments for orders (multiple sales orders are packed in the same box and shipped together), it results in a consolidated packing slip that is related to multiple sales orders. However, only 1 sales order ID is referenced on the pack...
Order credit enhancement for call center
Issue: When an order is invoiced and a user needs to apply a credit to the order, current state the only options to apply a credit to an invoiced order is via an order credit or price match. If a user applies an order credit, a header level credit, at the time of processing a return against th...
Allow logging of inputs into Real-Time Transaction Service calls
Right now there are many real-time transaction service calls into Dynamics 365 F&S. Quite often I get support requests that say the calls may be running slow or are not producing the desired results. Currently I have no easy way of seeing what input it coming into D365, and re-running the opera...
Two additional fields “Retail channel code” & “Retail channel relation” in “Automatic sales document line charges” entity
Customer is trying to export data from “Automatic sales document line charges” entity and also want to export data for two additional fields “Retail channel code” & “Retail channel relation”. Business impact as shared by customer: The business impact is the amount of manual setups involved to ...
DOM network inventory check at order placement
It would be useful to have an inventory check when placing an order for DOM in a retail channel. It would rely on having a calculation of available inventory across all of the warehouses configured for DOM (for that channel). We would then need the capability to block the order if stock is not av...
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Thanks for the idea. It has now been marked as "Needs votes".
- Program management,
Dynamics 365 Commerce