Implement parameter to control whether voided transactions can be printed or not
Currently it is possible to print receipts for voided transactions from the "Show journal" form. As this might be confusing for users, who are not interested in keeping voided transactions, it would be good if it would be possible to control this behavior. In addition, this is (unnecessarily) ...
Refund check processing - allow user to select a printer
Retail > Channels > Call centers > Refund check > Refund check processing > Select an order > Click on Print button in the ribbon - get the error 'Unable to find printer with path', but the checks still show as 'Sent'.
he only workaround I have found is to generate pa...
We have provided a hotfix for this in the 7.2 release. Thank you for your feedback - Holly Haines, Principal Program Manager - Dynamics 365 for Retail
Sales order and invoice Retail APIs do not show linked packing slip and invoices for Warehouse consolidated shipments
When using the warehouse module and processing consolidated shipments for orders (multiple sales orders are packed in the same box and shipped together), it results in a consolidated packing slip that is related to multiple sales orders. However, only 1 sales order ID is referenced on the pack...
Payment connector returns issue with order credit and price match over refunds
The Charges can only be refunded back when the Return Order or RMA is generated and needs to have an item associated to the return for it to be processed, even if it is a header charge.
Taxes adjusted
because they should have been tax exempt but got charged
It looks like the ...
CPOS/MPOS: Gift card | Optimize amount handling
Currently, when paying with a gift card doesn't work ideal. There are two issues we're facing: - Available amount on gift card has to be checked with a click of a button - The amount of the basket is entered as the amount payable. This causes the following issues: One click more is necessary to...
We will continue to monitor votes to determine if this should be prioritized into our product backlog. Thank you for your feedback.
Retrieve customer online basket in call centre
A common scenario on most web platforms is the ability for customer services to view and take control of a customers online basket. This could happen where a customer is having difficulties on the website and wants a customer services representative to help them complete their order placement. C...
Remarks about Districtuted Order Management
This remarks are about https://docs.microsoft.com/en-us/dynamics365/unified-operations/retail/dom 1) DOM is a function which is needed in Retail, but also for Brand Owners. Brand Owners have to allocate their Wholesale stock to both Retail and Wholesale customers. Therefore it would be very he...
Thanks for your feedback. We will continue to review this for consideration/prioritization within our product backlog. Holly Haines - Principal Program Manager
Add support for "Alternative product" in eCommerce
It is possible to add an alternative product for released products in F&O. We need to support this functionality for ecommerce customers when a customer wants to buy a product that has been replaced by an alternative product. As of now, there is no functionality at all in eCommerce that suppor...
Add D365 forms on Commerce product lists
In Dynamics 365 eCommerce, users can create their own product lists/order templates. See : https://learn.microsoft.com/en-us/dynamics365/commerce/b2b/quick-bulk-orders
The issue is that there are no forms or features that allow to see and edit the order templates from F&O. ...
Order credit enhancement for call center
Issue: When an order is invoiced and a user needs to apply a credit to the order, current state the only options to apply a credit to an invoiced order is via an order credit or price match. If a user applies an order credit, a header level credit, at the time of processing a return against th...
Please create a new idea and provide more details so that others can evaluate and vote.
Administrator
Thanks for your feedback. This is a great suggestion. We have added this to our backlog -Holly Haines, Principal Program Manager