Retail > Channels > Call centers > Refund check > Refund check processing > Select an order > Click on Print button in the ribbon - get the error 'Unable to find printer with path', but the checks still show as 'Sent'.

he only workaround I have found is to generate payments in a normal customer payment journal and select the printer there. Then the next time I go to Refund check processing, it uses that printer. 


Idea - allow the user to select the printer to be used on the 'Refund check processing form'.

Ideas Administrator

We have provided a hotfix for this in the 7.2 release.  Thank you for your feedback - Holly Haines, Principal Program Manager - Dynamics 365 for Retail