6

Enable extended warranty feature for call center sales orders as well as e-commerce

It is now possible to sell extended warranties through POS, but unfortunately, it is not integrated into call center or e-commerce. Please do close this gap, as from an omni-channel perspective, it should not matter through which channel the sales order is placed. Hence, it should also be pos...

Read more...

0 Comments

Read more... 0 Comments

Category: Order services and integration (22)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thanks for the idea. It has now been marked as "Needs votes".

- Program management,

Dynamics 365 Commerce

4

Retrieve customer online basket in call centre

A common scenario on most web platforms is the ability for customer services to view and take control of a customers online basket. This could happen where a customer is having difficulties on the website and wants a customer services representative to help them complete their order placement. C...

Read more...

0 Comments

Read more... 0 Comments

Category: Order services and integration (22)

STATUS DETAILS
Needs Votes