1

Order credit enhancement for call center

Issue: When an order is invoiced and a user needs to apply a credit to the order, current state the only options to apply a credit to an invoiced order is via an order credit or price match. If a user applies an order credit, a header level credit, at the time of processing a return against th...

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Category: Order services and integration (19)

STATUS DETAILS
New
2

Sales order and invoice Retail APIs do not show linked packing slip and invoices for Warehouse consolidated shipments

When using the warehouse module and processing consolidated shipments for orders (multiple sales orders are packed in the same box and shipped together), it results in a consolidated packing slip that is related to multiple sales orders. However, only 1 sales order ID is referenced on the pack...

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Category: Order services and integration (19)

STATUS DETAILS
New
4

Enable extended warranty feature for call center sales orders as well as e-commerce

It is now possible to sell extended warranties through POS, but unfortunately, it is not integrated into call center or e-commerce. Please do close this gap, as from an omni-channel perspective, it should not matter through which channel the sales order is placed. Hence, it should also be pos...

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Category: Order services and integration (19)

STATUS DETAILS
Needs Votes
6

Payment connector returns issue with order credit and price match over refunds

The Charges can only be refunded back when the Return Order or RMA is generated and needs to have an item associated to the return for it to be processed, even if it is a header charge.

Taxes adjusted

because they should have been tax exempt but got charged

It looks like the ...

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Category: Order services and integration (19)

STATUS DETAILS
Needs Votes
16

D365 Retail ATP

- The problem: We are facing a problem with the ATP calculation application in the Requested Ship Date for Sales Orders created since our e-Commerce Platform. The platform works of the D365 Retail service to create Transactions and consequently create the respective Sales Orders in our D365 Finan...

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Category: Order services and integration (19)

STATUS DETAILS
Under Review
1

Allow logging of inputs into Real-Time Transaction Service calls

Right now there are many real-time transaction service calls into Dynamics 365 F&S. Quite often I get support requests that say the calls may be running slow or are not producing the desired results. Currently I have no easy way of seeing what input it coming into D365, and re-running the opera...

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Category: Order services and integration (19)

STATUS DETAILS
Needs Votes
16

Qty changes to be reflected in Order Events table

At the moment, when a Sales Order is edited, only the Price and Data changes are reflected in the Order Events table (D365 > Modules > Sales and Marketing > Inquiries and reports > History > Order events). What would be useful for customers is that Quantity changes are also reflected there. Si...

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Category: Order services and integration (19)

STATUS DETAILS
Needs Votes
1

Two additional fields “Retail channel code” & “Retail channel relation” in “Automatic sales document line charges” entity

Customer is trying to export data from “Automatic sales document line charges” entity and also want to export data for two additional fields “Retail channel code” & “Retail channel relation”. Business impact as shared by customer: The business impact is the amount of manual setups involved to ...

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Category: Order services and integration (19)

STATUS DETAILS
Needs Votes
1

DOM network inventory check at order placement

It would be useful to have an inventory check when placing an order for DOM in a retail channel. It would rely on having a calculation of available inventory across all of the warehouses configured for DOM (for that channel). We would then need the capability to block the order if stock is not av...

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Category: Order services and integration (19)

STATUS DETAILS
Needs Votes
3

Retrieve customer online basket in call centre

A common scenario on most web platforms is the ability for customer services to view and take control of a customers online basket. This could happen where a customer is having difficulties on the website and wants a customer services representative to help them complete their order placement. C...

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Category: Order services and integration (19)

STATUS DETAILS
Needs Votes