12

Refund to card/method from web sale when refunding in store

Recently I have seen an increase in customers requesting the ability to identify the original payment used for a web order, to complete an automatic refund from store (POS) to that same payment. For example, if I use my PayPal account on the website. when I return the goods to a store, the sto...

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Category: Order services and integration (19)

STATUS DETAILS
Completed
Ideas Administrator

Thank you for the suggestion.  Our upcoming cross-channel payment functionality will support this scenario.  Please be aware that the retailer will have to use the same payment processor for both ecommerce and store payment processing for this to be possible.   Thanks - Holly Haines - Principal Program Manager.

8

Refund check processing - allow user to select a printer

Retail > Channels > Call centers > Refund check > Refund check processing > Select an order > Click on Print button in the ribbon - get the error 'Unable to find printer with path', but the checks still show as 'Sent'.

he only workaround I have found is to generate pa...

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0 Comments

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Category: Order services and integration (19)

STATUS DETAILS
Completed
Ideas Administrator

We have provided a hotfix for this in the 7.2 release.  Thank you for your feedback - Holly Haines, Principal Program Manager - Dynamics 365 for Retail