Microsoft Dynamics 365
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Extend the geo code dialog/pop-up with custom fields (e.g. housenumber) and use them for the geo code determination
The geo code button can be used on several entities like Accounts, Contacts, Work Orders. By clicking this button a dialog/ pop-up appears and bing tries to calculate the latitude and longitude from Microsoft standard fields. Currently there is no possibility to extend this dialog for custom fiel...
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Category: General (48)
Administrator
Thanks for submitting the idea, product team will evaluate this idea and share back the plan as needed
Thanks
Field Service PM Team
Quick create
This idea is generic for PowerApps/CE, not only for Field Service. I would be very helpfull if there was a setting to use a quick create form from a subgrid without the entity appears in the quick create options in the menu bar. The quick create is very helpfull for users, but the list with optio...
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Schedule Board Resource Requirement Pane on the right side
Currently in the new Preview as well as the existing version of the Schedule Board in Field Service. The Resource Requirement Pane is always on the bottom and the location can't be changed. We have done several implementations of Field Service and many of our customer would like the ability to m...
Saving Filters
When you filter in any view, and click on any line to go to a different screen, and then click the back button you lose all of your filters. Can it keep them when going back?
This is indeed a great idea and thanks for submitting this! The view experience is part of the core platform functionality, and not specific to Dynamics 365 Field Service. Our (Power) platform ideas are tracked at https://ideas.powerapps.com and you might want to check there for similar ideas. However, we are tracking this idea and if there are enough votes, we’ll directly communicate this issue to the Power Platform team.
Sincerely, Girish Raja, PM, Microsoft.
Timeline - User setting - Sort on created date
The timeline is a very nice feature but the lack of not being able to sort on created date instead of last modify forces our users quite often to other list views. The possibility to change owner or similar on the records messes up the timeline and how we can read it. Show as conversation helps ...
Plans to "combine" Field Service, Project Service, and Cases?
Scenario: I'm a director at an IT company who manages implementation specialists. In addition to implementations, these specialists also work tickets for their customers after initial implementation is complete. From my perspective, a project is essentially a bunch of tickets (i.e. cases) and ...
Thank you for your feedback. Currently this is not in our roadmap, however we are tracking it and if we get more feedback and votes, we may consider it in the future.
Sincerely,Girish RajaPM, Microsoft
Duration field update to HH:MM
In resco, the duration fields on work orders, scheduled jobs, booking journals, etc. shows the duration as HH:MM. I.e. a duration of 1 hour and 53 minutes shows as 1:53. In D365, the duration shows as 1.88 hours. It would be nice to show the duration as the HH:MM format rather than the decimal ho...
Time Zone field is associated to a numeric value and can only be filtered in the views trough codes and not by text
In the Time Zone fields the end user cannot filter records putting timezone text (e.g: "(GMT-08:00)" or "Pacific Time"). This is an issue and not intuitive for the user, since he has to use codes to filter the Timezones and this is not user friendly (who will remeber all needed codes). Right now ...
Automatically goecode addressess - lacking functionalities
There is an action in field service than can be used for automatically geocode addresses. Why cant it be called by work flows? I can see that it exists in the system, but I cant see it from a workflow. We raised a ticket for this but no conclusion or reason was found, but not possible.
Thank you for your feedback.
This idea needs more votes and I think we need some more details to understand your suggestion better. Can you please help us by sharing more information about the use-cases where you would like to use such a function?
What entities would you like to use this on? Are these FS entities or elsewhere? In what ways does the existing auto-geocode function not meet your existing scenarios? Functionally describe a use case you would try to satisfy if we enabled this?
Thanks for providing additional clarity,
Jason Cohen PM, Dynamics 365 Field Service
Global search on all attributes and entities bing like
Multi entities and attributes search
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Thanks for your feedback, Gary. We'd love to help but we might need some more details to understand your suggestion better.
The platform offers a number of search capabilities. It sounds like what you're looking for might be addressed but Categorized or Relevance Search (these are sometimes also called Multi-Entity Search).
Here's a Docs page that talks about Relevance Search:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/basics/relevance-search-results
Here are a few links in our community that have discussed the same topic but with a few more screenshots to provide more context:
Is this the capability you're seeking? If not, can you please help us by sharing a few more details?
Sincerely,
Core Field Service PM, Jason Cohen
Microsoft.
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