12

Quick create

This idea is generic for PowerApps/CE, not only for Field Service. I would be very helpfull if there was a setting to use a quick create form from a subgrid without the entity appears in the quick create options in the menu bar. The quick create is very helpfull for users, but the list with optio...

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Category: General (28)

STATUS DETAILS
New
9

Schedule Board Resource Requirement Pane on the right side

Currently in the new Preview as well as the existing version of the Schedule Board in Field Service. The Resource Requirement Pane is always on the bottom and the location can't be changed. We have done several implementations of Field Service and many of our customer would like the ability to m...

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0 Comments

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Category: General (28)

STATUS DETAILS
New
8

Saving Filters

When you filter in any view, and click on any line to go to a different screen, and then click the back button you lose all of your filters. Can it keep them when going back?

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0 Comments

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Category: General (28)

STATUS DETAILS
Needs Votes
Ideas Administrator

This is indeed a great idea and thanks for submitting this! The view experience is part of the core platform functionality, and not specific to Dynamics 365 Field Service. Our (Power) platform ideas are tracked at https://ideas.powerapps.com and you might want to check there for similar ideas. However, we are tracking this idea and if there are enough votes, we’ll directly communicate this issue to the Power Platform team.

Sincerely,
Girish Raja,
PM, Microsoft.

5

Plans to "combine" Field Service, Project Service, and Cases?

Scenario: I'm a director at an IT company who manages implementation specialists. In addition to implementations, these specialists also work tickets for their customers after initial implementation is complete. From my perspective, a project is essentially a bunch of tickets (i.e. cases) and ...

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0 Comments

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Category: General (28)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for your feedback. Currently this is not in our roadmap, however we are tracking it and if we get more feedback and votes, we may consider it in the future.

Sincerely,
Girish Raja
PM, Microsoft

4

Duration field update to HH:MM

In resco, the duration fields on work orders, scheduled jobs, booking journals, etc. shows the duration as HH:MM. I.e. a duration of 1 hour and 53 minutes shows as 1:53. In D365, the duration shows as 1.88 hours. It would be nice to show the duration as the HH:MM format rather than the decimal ho...

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Category: General (28)

STATUS DETAILS
New
3

Timeline - User setting - Sort on created date

The timeline is a very nice feature but the lack of not being able to sort on created date instead of last modify forces our users quite often to other list views. The possibility to change owner or similar on the records messes up the timeline and how we can read it. Show as conversation helps ...

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0 Comments

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Category: General (28)

STATUS DETAILS
New
3

Time Zone field is associated to a numeric value and can only be filtered in the views trough codes and not by text

In the Time Zone fields the end user cannot filter records putting timezone text (e.g: "(GMT-08:00)" or "Pacific Time"). This is an issue and not intuitive for the user, since he has to use codes to filter the Timezones and this is not user friendly (who will remeber all needed codes). Right now ...

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1 Comments

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Category: General (28)

STATUS DETAILS
New
3

Automatically goecode addressess - lacking functionalities

There is an action in field service than can be used for automatically geocode addresses. Why cant it be called by work flows? I can see that it exists in the system, but I cant see it from a workflow. We raised a ticket for this but no conclusion or reason was found, but not possible.

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0 Comments

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Category: General (28)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for your feedback.

This idea needs more votes and I think we need some more details to understand your suggestion better. Can you please help us by sharing more information about the use-cases where you would like to use such a function?

What entities would you like to use this on? Are these FS entities or elsewhere?
In what ways does the existing auto-geocode function not meet your existing scenarios?
Functionally describe a use case you would try to satisfy if we enabled this?

 

Thanks for providing additional clarity,

Jason Cohen
PM, Dynamics 365 Field Service

2

New Work Order Triage

Would it be possible to have pop up windows that show current open work orders for an account when taking a call? Ex. our company services our own restaurants. When a restaurant calls in for a fryer broken we would like to be able to let the store know that they already have an open call on that ...

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0 Comments

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Category: General (28)

STATUS DETAILS
New
2

Timeline for all entities (Case, Workorder, Booking over mobile)

Target: Timeline could be an important and cool feature. Timeline info should be acessable from all entities (Case, Work order, Booking over mobile) doesn't matter where I wrote something or in which entity I am in at the moment. Minimal request (first step): The Timeline for Work Order and Book...

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0 Comments

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Category: General (28)

STATUS DETAILS
New