4

Plans to "combine" Field Service, Project Service, and Cases?

Scenario: I'm a director at an IT company who manages implementation specialists. In addition to implementations, these specialists also work tickets for their customers after initial implementation is complete. From my perspective, a project is essentially a bunch of tickets (i.e. cases) and ...

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0 Comments

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Category: General (17)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for your feedback. Currently this is not in our roadmap, however we are tracking it and if we get more feedback and votes, we may consider it in the future.

Sincerely,
Girish Raja
PM, Microsoft

2

Set first day of week in the new PCF Calendar control

The new PCF Calendar control in Unified Interface (for example in Work Hours for Booking resources, always start in Sunday (english behaviour). For other languages and cultures it must be set to Monday but the PCF control do not respect the "First day of Week" set up in the Regional Configuration...

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0 Comments

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Category: General (17)

STATUS DETAILS
New
2

Time Zone field is associated to a numeric value and can only be filtered in the views trough codes and not by text

In the Time Zone fields the end user cannot filter records putting timezone text (e.g: "(GMT-08:00)" or "Pacific Time"). This is an issue and not intuitive for the user, since he has to use codes to filter the Timezones and this is not user friendly (who will remeber all needed codes). Right now ...

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1 Comments

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Category: General (17)

STATUS DETAILS
New
2

Automatically goecode addressess - lacking functionalities

There is an action in field service than can be used for automatically geocode addresses. Why cant it be called by work flows? I can see that it exists in the system, but I cant see it from a workflow. We raised a ticket for this but no conclusion or reason was found, but not possible.

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0 Comments

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Category: General (17)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for your feedback.

This idea needs more votes and I think we need some more details to understand your suggestion better. Can you please help us by sharing more information about the use-cases where you would like to use such a function?

What entities would you like to use this on? Are these FS entities or elsewhere?
In what ways does the existing auto-geocode function not meet your existing scenarios?
Functionally describe a use case you would try to satisfy if we enabled this?

 

Thanks for providing additional clarity,

Jason Cohen
PM, Dynamics 365 Field Service

2

enable mass notification features for scheduling

add mass notification features to broadcast message to a list of contacts through different channels ie. sms, email, phone and receive a reply to update crm.

use case: send notifications to list of volunteers asking about their availability for a job assignment during a disaster event. ...

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0 Comments

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Category: General (17)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thanks for submitting the idea. This is certainly an interesting feature however currently this is not in our Field Service roadmap. However, we are tracking it and if we get more feedback and votes, we may consider it in the future. In general you could create campaigns with Dynamics 365 Marketing app for such functionality: https://docs.microsoft.com/en-us/dynamics365/marketing/overview. We’ll also check with other Dynamics 365 app teams to see if they have any alternatives or workaround that you could use in the meantime.


Sincerely,
Girish Raja,
PM, Microsoft.

1

Saving Filters

When you filter in any view, and click on any line to go to a different screen, and then click the back button you lose all of your filters. Can it keep them when going back?

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0 Comments

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Category: General (17)

STATUS DETAILS
Needs Votes
Ideas Administrator

This is indeed a great idea and thanks for submitting this! The view experience is part of the core platform functionality, and not specific to Dynamics 365 Field Service. Our (Power) platform ideas are tracked at https://ideas.powerapps.com and you might want to check there for similar ideas. However, we are tracking this idea and if there are enough votes, we’ll directly communicate this issue to the Power Platform team.

Sincerely,
Girish Raja,
PM, Microsoft.

1

Consolidate Fields Service (FS) & Resource Scheduling Settings (RS)

Field Service is not easy to configure, but right now, the plethora of settings is randomly distributed between Field Service app and Resource Scheduling app. In the Field Service app, it is even distributed across several areas (Settings, Resources, Inventory, Service). There are several dupl...

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0 Comments

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Category: General (17)

STATUS DETAILS
Needs Votes
Ideas Administrator

This is indeed a great idea and thanks for submitting this! Currently this is not in our roadmap. However, we are tracking it and if we get more feedback and votes, we will consider it in the future. Please feel free to use social channels and various avenues to solicit more votes!

Sincerely,
Girish Raja,
PM, Microsoft.

1

Sorting international characters (Latin 1) with English language settings

I have a huge challenge in the fact that it is not possible to set English as a language in Dynamics (because I want non-native speakers to be able to work the platform too) and then sort international characters correctly. The response from developers is that you have to set the language to D...

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0 Comments

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Category: General (17)

STATUS DETAILS
Declined
Ideas Administrator

After reviewing with the platform team, we learnt that the sorting order is based on the base language that was chosen during the time of provisioning. The base language is stored in the platform (SQL Collation) which defines the sorting behavior and isn't defined by the current user's language in Dynamics. For additional platform ideas and community, please visit  https://ideas.powerapps.com.

 

Sincerely,
Girish Raja
PM, Microsoft.

1

Global search on all attributes and entities bing like

Multi entities and attributes search

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2 Comments

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Category: General (17)

STATUS DETAILS
Under Review
Ideas Administrator

Thanks for your feedback, Gary. We'd love to help but we might need some more details to understand your suggestion better.

The platform offers a number of search capabilities. It sounds like what you're looking for might be addressed but Categorized or Relevance Search (these are sometimes also called Multi-Entity Search).

Here's a Docs page that talks about Relevance Search:

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/basics/relevance-search-results 

Here are a few links in our community that have discussed the same topic but with a few more screenshots to provide more context:

Is this the capability you're seeking? If not, can you please help us by sharing a few more details?

  • What is the scenario you're trying to enable?
  • Who are the personas that would be using the functionality you're looking for?
  • Is it specific to a Field Service use-case?

 

Sincerely,

Core Field Service PM, Jason Cohen

Microsoft.

1

Fix Advanced Find - Sort - SQL Server Error Issue

Affected environments: All Go to Advanced Find - Processes entity < with filter> - Results Results (87) will display, sort by Primary Entity Click on next page > and the SQL Server error is displayed. From Error log: System.Xml.XmlException: Microsoft.Crm.CrmException: Sql error: 'The...

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0 Comments

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Category: General (17)

STATUS DETAILS
Declined
Ideas Administrator

Thank you for reaching out. Your suggestion seems to be an issue that we are unable to reproduce in our test environments. If you need further assistance, please reach out to the relevant support channels as specified in https://dynamics.microsoft.com/support/

Sincerely,
Girish Raja
PM, Microsoft.