RSO: Schedule a Multi-Day trip
It should be possible to setup RSO scheduling a Multi-day trip.
This is a strong requirement. A lot of our customers schedule resources for multi-day trips (without returning to Office/Home for x days).
This should be setup on resource Level.
In this scenario - a Service e...
Schedule Board Map with coloured pins for differend Requirements
Requirements on the Map view of the Schedule Board are shown through blue pins.
Our customer would like to have the possibility to define colours for the Requirement Pins in order to be able to immediately differentiate between different Types of Requirements:
for example WorkOrder...
RSO - Maximum Total Travel Distance/Time, Maximum Number of Visits Per Day Constraints
In several opportunities where short duration jobs are the norm, the client needs to be able to limit the number of visits per day or the total distance traveled per day. These are not objectives, these are hard constraints due to various regulations, some internal, some governmental (OSHA). T...
RSO Schedule/Optimise multiple resources for the same job
RSO is a fantastic idea, however currently it only allows to schedule and optimise individual resources.
Majority of services companies have more than 1 resource booked to a job. we travel in 2 or 3 people and use trucks and the like.
We would like to see RSO being able to do this ...
Add custom constraints to RSO
Hi,
it wpould be great if we could add custom constraints that will be taken into consideration in RSO.
Thanks for the feedback, this is in our long term roadmap to allow user to add constraint from their side. But just try to understand the scenario, is there particular constraint you are looking for at this moment ?
Make the documentation for Partner field/project service more available
There are few documentation available online for Partner field/project service on Portals.
Plese make it more available so we can get used to it.
the document which includes
- Explaination of a scenario for Partner field/project service use on Portals.
- Explaina...
Thank you for your feedback. Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.
Sincerely,
Shloma Baum
PM, Microsoft
Enhance Scheduling Logic to Support Multiple Time Windows and Work Hours Constraints of a customer
Customers often have multiple time windows for their availability, which can vary across different days of the week. In Field Service - RSO, the scheduling engine currently only considers time constraints defined in the Promise Window (Promised Start Time and Promised End Time). This approach ...
Truck Routing, Oversized Vehicle, Hazardous material variables in the Travel time calculations.
Allow resources to have specific variables that can be passed through to the routing engine so routes and travel time calculations would be more accurate. Currently our solution is only using Optimistic Car Routes that does not account alternative routes that would take more time when driven b...
Send notices before modifications or changes the behavior of the product
After a previous update, we noticed a change in the behavior of the Schedule Board, where after the first assignment, subsequent allocations would use the default value instead of the Duration value, which led to two issues:
- When a user wants to book multiple resources for an event,...
STATUS DETAILSNew
Auto refresh schedule board on bookable resource booking save & close
Hi Microsoft product team,
A client of ours needs the schedule board to be automatically refreshed upon closure of bookable resource booking.
Say, user clicks on an existing bookable resource booking on the schedule board, the form opens up and the user changes some dat...
Administrator
Thanks Daniel for the feedback, yes, ability to schedule multi-day booking is in our roadmap.