21

RSO: Schedule a Multi-Day trip

It should be possible to setup RSO scheduling a Multi-day trip.

This is a strong requirement. A lot of our customers schedule resources for multi-day trips (without returning to Office/Home for x days).

This should be setup on resource Level.

In this scenario - a Service e...

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1 Comments

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Category: Resource Scheduling Optimization (18)

STATUS DETAILS
Planned
Ideas Administrator

 Thanks Daniel for the feedback, yes, ability to schedule multi-day booking is in our roadmap. 

 

16

Field Service Mobile crashes every time I try to open that Bookable Resource Booking list.

Field Service Mobile crashes every time I try to open that Bookable Resource Booking list.

- Steps:

1. install Field Service Solution
2. create a Work Order
3. Assign the Work Order to a resource
4. install Field Service Mobile from Windows Store
5. Synchroniz...

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6 Comments

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Category: Resource Scheduling Optimization (18)

STATUS DETAILS
Rejected
Ideas Administrator

Per the explanation below, this entry is being closed out, with the workaround steps provided by my colleague Tetyana Sych from Microsoft. 

Shloma Baum

PM

Microsoft 

 

13

Make the documentation for Partner field/project service more available

There are few documentation available online for Partner field/project service on Portals.
Plese make it more available so we can get used to it.

the document which includes

- Explaination of a scenario for Partner field/project service use on Portals.

- Explaina...

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1 Comments

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Category: Resource Scheduling Optimization (18)

STATUS DETAILS
Completed
Ideas Administrator

Thank you for your feedback. Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.

Sincerely,

Shloma Baum
PM, Microsoft

6

Migration tool from Field One Sky to Field Services

Actually many clients are facing the problem to migrate from Field One Sky solution to the Field Services.

In order to solve this problem we need a tool that is able to "transform" and migrate all Field One Sky Data into Field Services.

This will help ALL old clients from Fi...

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2 Comments

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Category: Resource Scheduling Optimization (18)

STATUS DETAILS
Planned
Ideas Administrator

Thank you for your feedback. This is a great suggestion! We will consider this in our roadmap.

Sincerely,

Shloma Baum

PM, Microsoft 

4

Factor in traffic conditions for RSO and Schedule Assistant

Several customers would like to have the feature to factor in traffic conditions for RSO and the Schedule Assistant.

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1 Comments

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Category: Resource Scheduling Optimization (18)

STATUS DETAILS
Planned
Ideas Administrator

Thanks for the feedback, considering real-time or historical traffic for Resource Scheduling Optimization is for our long-term roadmap .

4

RSO - Requirement Resources, add option for Required Resource and enable Constraint (not Objective) to Match Required Resources

This is key for both Field Service and Universal Resource Scheduling.

For Field Service Work Orders, certain Resources are Required on certain Work Orders; for example, because of clearance to access a particular building on a particular military base. Not realistic to create a Skill fo...

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1 Comments

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Category: Resource Scheduling Optimization (18)

STATUS DETAILS
Planned
April 2019
Ideas Administrator

Thanks for the feedback Boris,  this is in our roadmap as well , to support preferred / required resource . For now, I would suggest to create a booking ahead and use lock option lock to resource . 

4

Schedule (book) multiple (bulk) Work Orders

In my company we have the following scenario:

filter some work orders (20-50 items) by street and schedule them to a bookable resource person.

Currently this can be done, one by one, but takes a lot of time.

Is there any existent feature that can help us to do this fast...

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1 Comments

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Category: Resource Scheduling Optimization (18)

STATUS DETAILS
Completed
Ideas Administrator

You can leverage Resource Scheduling Optimization to achieve this scenario. For more, please refer to this document https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/rso-overview

3

Add custom constraints to RSO

 Hi,

it wpould be great if we could add custom constraints that will be taken into consideration in RSO.

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0 Comments

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Category: Resource Scheduling Optimization (18)

STATUS DETAILS
Planned
Ideas Administrator

Thanks for the feedback, this is in our long term roadmap to allow user to add constraint from their side. But just try to understand the scenario, is there particular constraint you are looking for at this moment ?

3

Certification Expiration

For Certification-type Characteristics, add Expiration Date functionality and notifications/alerts of imminent expiration (configurable); also add the dates to the Resource tooltip on the URS Schedule Board

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2 Comments

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Category: Resource Scheduling Optimization (18)

STATUS DETAILS
Rejected
Ideas Administrator

Thanks Boris for the feedback, this is duplicate feedback as ID0003028, hence close this one. 

3

Provide more detailed documentation on RSO scheduling

RSO is a great addition to Field Service but there is limited documentation for Dynamics 365 consultants to understand how the optimisation engine operates, which makes it difficult to discuss solutions with clients.

I have tested schedules with many different configuration and th...

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3 Comments

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Category: Resource Scheduling Optimization (18)

STATUS DETAILS
Completed
Ideas Administrator

RSO white paper based on latest version in the market just got published, please check here for more details https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/rso-overview