Open entity/hosted control if clicked from the same page in different tab in USD
I am suggesting a way to open entity in a different tab if user clicks on any lookup record or subgrid from same page. I know i can do this through windows navigation rule but for every page that has to be opened i will have to write a different navigation rule with different hosted controls and...
ClientCaching Citrix Environment
Hi,
I noticed that the mechanism of clientcaching in USD is changed in version 4.1. Now there the caching part is in the roaming profile folder: %appdata%\Microsoft\USD. The extracted customizationfiles are located in the local profile folder: %localappdata%\Microsoft\UnifiedServi...
Thanks for the idea. There are no new feature investments on USD and we recommend existing customers to plan to migrate to Customer Service Workspace (CSW) app, which is a web based app with OC and unified routing supported OOB. Our future roadmap and investments are targeted at CSW for all agent/supervisor experiences specific to Customer Service.
Migrate to Customer Service workspace | Microsoft Learn
For any questions, feel free to reach out to Fast Trach or Customer Success teams.
Unified Service Desk - Include paging to retrieve USD entity data
Hi All,
Current USD client is bound to 5000 record limit for download(FetchXml) and records more than this limit is not downloaded to USD client. USD users who are using more than this limit facing discrepancy issue between CRM and USD.
It is good to include pag...
Thanks for the feedback.
This is not common use case and so we are not planning to consider it at this point.
"VIsual Studio Code" templates for USD
Hi,
would be for developers have USD templates for "VIsual Studio Code"
Thanks
Venkatta
Thanks for the idea. There are no new feature investments on USD and we recommend existing customers to plan to migrate to Customer Service Workspace (CSW) app, which is a web based app with OC and unified routing supported OOB. Our future roadmap and investments are targeted at CSW for all agent/supervisor experiences specific to Customer Service.
Migrate to Customer Service workspace | Microsoft Learn
For any questions, feel free to reach out to Fast Trach or Customer Success teams.
"Condition Explained" Column in Debugger
Hi
This is regarding the "Conditions" column in Debugger. When we are dealing with some complex conditions (some thing like checking with Dates, string functions etc in the conditions) it might be difficult to understand why the condition is failing. If we can place a new column over t...
Thanks for the idea. There are no new feature investments on USD and we recommend existing customers to plan to migrate to Customer Service Workspace (CSW) app, which is a web based app with OC and unified routing supported. Our future roadmap and investments are targeted at CSW for all agent/supervisor experiences specific to Customer Service.
Migrate to Customer Service workspace | Microsoft Learn
For any questions, feel free to reach out to Fast Trach or Customer Success teams.
Support for 32 bit Unified Service Desk
The solution to embed Omnichannel inside of USD is not supported by the 32 bit version of USD. Can this be fixed?
Thanks for the idea. There are no new feature investments on USD and we recommend existing customers to plan to migrate to Customer Service Workspace (CSW) app, which is a web based app with OC and unified routing supported OOB. Our future roadmap and investments are targeted at CSW for all agent/supervisor experiences specific to Customer Service.
Migrate to Customer Service workspace | Microsoft Learn
For any questions, feel free to reach out to Fast Trach or Customer Success teams.
USD - Support for Chromium Extensions
Hello. I suggest that Microsoft release a USD version with support for installing Browser Extensions. In my company we are using the latest version of USD that uses the CefSharpBrowser which uses Chromium Engine. For us it would be extremely important to be able to install a Dynatrace extensio...
Thanks for the idea. There are no new feature investments on USD and we recommend existing customers to plan to migrate to Customer Service Workspace (CSW) app, which is a web based app with OC and unified routing supported OOB. Our future roadmap and investments are targeted at CSW for all agent/supervisor experiences specific to Customer Service.
Migrate to Customer Service workspace | Microsoft Learn
For any questions, feel free to reach out to Fast Trach or Customer Success teams.
User Setting Dropdown / Optionset
Available system options such as ResetDesktopCache should be available in the name field as an option set dropdown with add new option.
Thanks for the idea. There are no new feature investments on USD and we recommend existing customers to plan to migrate to Customer Service Workspace (CSW) app, which is a web based app with OC and unified routing supported OOB. Our future roadmap and investments are targeted at CSW for all agent/supervisor experiences specific to Customer Service.
Migrate to Customer Service workspace | Microsoft Learn
For any questions, feel free to reach out to Fast Trach or Customer Success teams.
Connect USD Entity Searches w/ Parameterized Views/Saved Views
When defining a new entity search in addition to being able to paste fetch xml provide the ability to call a saved view. Having to download fetch xml and then edit for parameters and cut and paste into notepad is not optimal. A better way would be the ability to define parameters in the views ...
Thanks for the idea. There are no new feature investments on USD and we recommend existing customers to plan to migrate to Customer Service Workspace (CSW) app, which is a web based app with OC and unified routing supported OOB. Our future roadmap and investments are targeted at CSW for all agent/supervisor experiences specific to Customer Service.
Migrate to Customer Service workspace | Microsoft Learn
For any questions, feel free to reach out to Fast Trach or Customer Success teams.
Administrator
Thanks for the idea. There are no new feature investments on USD and we recommend existing customers to plan to migrate to Customer Service Workspace (CSW) app, which is a web based app with OC and unified routing supported OOB. Our future roadmap and investments are targeted at CSW for all agent/supervisor experiences specific to Customer Service.
Migrate to Customer Service workspace | Microsoft Learn
For any questions, feel free to reach out to Fast Trach or Customer Success teams.