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When defining a new entity search in addition to being able to paste fetch xml provide the ability to call a saved view. Having to download fetch xml and then edit for parameters and cut and paste into notepad is not optimal. A better way would be the ability to define parameters in the views and then the saved views could be called and the parameters could be configured in the Entity Search configuration of USD.
STATUS DETAILS
Declined
Administrator on 7/4/2023 3:58:58 PM
Thanks for the idea. There are no new feature investments on USD and we recommend existing customers to plan to migrate to Customer Service Workspace (CSW) app, which is a web based app with OC and unified routing supported OOB. Our future roadmap and investments are targeted at CSW for all agent/supervisor experiences specific to Customer Service.
Migrate to Customer Service workspace | Microsoft Learn
For any questions, feel free to reach out to Fast Trach or Customer Success teams.