24

Allow users to be connected to multiple call centres / allow call centre to be selected on the sales order

Allow users to be connected to multiple call centres/Allow call centre to be selected on the order by the user. A user may be a call centre user for a company that has multiple departments. eg. Departments of Homeware, Men's clothing, etc. If each department was set up as separate call centres, ...

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2 Comments

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Category: Call Center app (16)

STATUS DETAILS
Declined
Ideas Administrator

Thank you for the product suggestion! This idea is aligned with the product vision and we will love to provide this capability out of the box. However, we do not have a planned release timeline as of now and hence marking it as Declined (please read this as Postponed).

13

Apply Order hold on call center fraud rules

Any call to table method instance would evaluate last element In any container returned, In our case it's a volume amount, and not a weight value, being used for fraud condition evaluation, so it would be usefull if the functionality can evaluate also the weight val...

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0 Comments

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Category: Call Center app (16)

STATUS DETAILS
Declined
Ideas Administrator

Thanks for the idea. But we do not plan to update the fraud rules for call center anytime soon. 

13

Retail Channel field filterable in All Sales orders

In the All Sales Orders view, the channel field shows channel ID for retail stores but shows the channel name for call centers. It should show the channel name for all channel types. 


Furthermore, you are not able to use this field as a filter, which would be useful

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0 Comments

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Category: Call Center app (16)

STATUS DETAILS
Under Review
Ideas Administrator

Thank you for the idea! We are reviewing the option of getting this fixed as a bug.

11

Update lines items when you add a return reason code to the header of a return created from Call Center (Customer Service) from an existing order

Around version 10.0.28, MSFT added "Return Reason Code" when you create a return from an existing order through Call Center (Customer Service) and this doesn't apply to line levels. When you add a return reason code in the header of a created return, it asks if you want to apply to the lines....

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0 Comments

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Category: Call Center app (16)

STATUS DETAILS
Needs Votes
9

All Sales orders- the name of the channel in that list. For call center it puts the channel name but for retail stores it has the ID number- it should be consistent aka it should show the channel name for all channels.

The SalesTable.getRetailChannelName method to retrieve the name. That method looks up the StoreNumber from ReatilStoreTable if it is a Retail Store record type. It gets a name from RetailChannelView for other channel types.


it shoul...

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0 Comments

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Category: Call Center app (16)

STATUS DETAILS
Under Review
Ideas Administrator

Thank you for the idea!  We will consider this in our product backlog and update the status of your idea if/when it becomes a planned or completed feature!

7

Applicable modes of delivery on call center sales order header

We have defined modes of delivery that are applicable to products based on category hierarchy. Thus, applicable modes of delivery vary between sales order lines and the user has to be able to choose a delivery mode on the sales order header that is applicable to all lines. At the moment, sale...

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0 Comments

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Category: Call Center app (16)

STATUS DETAILS
Needs Votes
7

Packing slip updated Callcenter sales orders should not be able to be paid in POS

Prerequisites: User is connected to a Callcenter and Enable order completion is set to "No".

If a sales order, with mode of delivery set to "Pick up in store", is packing slip updated, it is still possible to open in and be paid in the POS. In my opinion this should not be possible beca...

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0 Comments

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Category: Call Center app (16)

STATUS DETAILS
Needs Votes
7

Enable support for earning and redeeming loyalty points for customers where there is a different invoice account

Where there are a different customer and invoice account on a sales order, it's possible to earn points against the customer account loyalty card but the system attempts to redeem these against a loyalty card linked to the invoice customer account.


There is a parameter (Commer...

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0 Comments

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Category: Call Center app (16)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thanks for the idea. We are reviewing it and will update the status once accordingly.

6

Price Match and Order Credit active for all Commerce Order when using Omni-Channel Payment

When the customer turns on the Omni-Channel Payment features, all Omni-Channels (Ecommerce, POS and Call Center) are writing the payment information to a shared table. This is allowing for the payments taken at Ecommerce to be settled, edited and cancelled from the POS and Call Center, this sc...

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0 Comments

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Category: Call Center app (16)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thanks for the idea. We have marked this as "Needs votes" and will track this closely.

5

Price Match/Order Credit Refund against Sales Order Charges and Tax

Currently the Price Match/Order Credit functionality is a blanket refund to the customer based on the sales order existing payment method. There is not offset Charge that is generated for the Order Credit, but one does exist for the Price Match. This is giving the Call Center Rep and POS sales...

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0 Comments

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Category: Call Center app (16)

STATUS DETAILS
Needs Votes