Extend call center future orders functionality to work at sales line level
There is a feature today called Future Orders in the call center functionalities (see details here https://community.dynamics.com/blogs/post/?postid=f8b28e3b-814f-4eaa-8555-66baabb7c8cb). Currently this feature will only work at the header level (applies to all sales lines). Therefore, a whole...
Have a parameter to block cancelling order or not when something goes wrong with cancelling payment authorization
1. In e-commerce web site add an item to cart
2. Click on checkout
3. Make payment with Adyen test cards
4. Authorization should be successful
6. Run P job and synchronize order from "Online store transactions" form and create sales order
7. Find your sales order,...
Update lines items when you add a return reason code to the header of a return created from Call Center (Customer Service) from an existing order
Around version 10.0.28, MSFT added "Return Reason Code" when you create a return from an existing order through Call Center (Customer Service) and this doesn't apply to line levels. When you add a return reason code in the header of a created return, it asks if you want to apply to the lines....
Applicable modes of delivery on call center sales order header
We have defined modes of delivery that are applicable to products based on category hierarchy. Thus, applicable modes of delivery vary between sales order lines and the user has to be able to choose a delivery mode on the sales order header that is applicable to all lines. At the moment, sale...
Packing slip updated Callcenter sales orders should not be able to be paid in POS
Prerequisites: User is connected to a Callcenter and Enable order completion is set to "No".
If a sales order, with mode of delivery set to "Pick up in store", is packing slip updated, it is still possible to open in and be paid in the POS. In my opinion this should not be possible beca...
Enable support for earning and redeeming loyalty points for customers where there is a different invoice account
Where there are a different customer and invoice account on a sales order, it's possible to earn points against the customer account loyalty card but the system attempts to redeem these against a loyalty card linked to the invoice customer account.
There is a parameter (Commer...
Make Channel Reference ID searchable from Customer Service and All Sales Order Screens
When a customer places an order in an online store they are provided a "Confirmation ID" for their order. It logically follows that when calling in about an order, a customer would expect to be able to provide that Confirmation ID for the CSR to look up and review their order.
Dynamics 365 Commerce human resource vacants listing from POS Receipts or customer invoices
Wish there is an option to easily future include option to print listing of vacants available from customer or consumer POS receipts., not taking potential advantages or benefits from our patrons or sponsors, we maybe potentially loosing opportunities of community and human resource developmen...
Apply Order hold on call center fraud rules
Any call to table method instance would evaluate last element In any container returned, In our case it's a volume amount, and not a weight value, being used for fraud condition evaluation, so it would be usefull if the functionality can evaluate also the weight val...
Price Match/Order Credit Refund against Sales Order Charges and Tax
Currently the Price Match/Order Credit functionality is a blanket refund to the customer based on the sales order existing payment method. There is not offset Charge that is generated for the Order Credit, but one does exist for the Price Match. This is giving the Call Center Rep and POS sales...