Create separate flag between POS and call center to Delay exact price and discount calculation in sales order
Hi everybody,
We encountered an issue with D365 F&O Retail. Unfortunetly we had to use many mix and match discount and then creating a sale order is long due to discount calculation.
In Retail, there is a flag (Manually calculate mu...
Product Images for Customer Service [Call Center App]
As more customers adopt omnichannel commerce - including Store Commerce (Retail Channel), E-Commerce, and Customer Service (Call Center App) - it would be beneficial to integrate the Media Library / Omnichannel Media Management feature with D365 F&O Call Center
Add functionality for mode of delivery selection in call center orders
It would be great to have a mode of delivery selection functionality that is more like an ecommerce experience when creating a call center sales order. instead of having to default or set the mode of delivery on the header/lines, the system should give you mode of delivery options at the order...
Ability to Prevent Price Override for Specific SKUs in Retail and Commerce
Inquiry regarding the ability to prevent price overrides on specific SKUs/items within the Retail and Commerce module. The customer wants to have the ability to stop the register from allowing price overrides on certain SKUs/items, plus the process to set it up. Basically, a way to enforce pri...
Extend Info codes to Call centre order functionality
We know how important and widely the infocode functionality is used in Commerce (POS).
But there's not much we can use wrt infocodes in the sales order creation via call centres in D365, example product level infocodes.
One of the scenarios is for Alcohol and Spirits pro...
Creating a new customer in Customer Service screen does not open newly created customer record
When creating a new customer from the form Retail and Commerce > Customers > Customer Service, you are returned to the Customer Service screen instead of the newly created Customer record. If you didn't make note of the Customer Account Id in the New Customer popout, it's very difficult to fin...
Extend call center future orders functionality to work at sales line level
There is a feature today called Future Orders in the call center functionalities (see details here https://community.dynamics.com/blogs/post/?postid=f8b28e3b-814f-4eaa-8555-66baabb7c8cb). Currently this feature will only work at the header level (applies to all sales lines). Therefore, a whole...
Have a parameter to block cancelling order or not when something goes wrong with cancelling payment authorization
1. In e-commerce web site add an item to cart
2. Click on checkout
3. Make payment with Adyen test cards
4. Authorization should be successful
6. Run P job and synchronize order from "Online store transactions" form and create sales order
7. Find your sales order,...
Update lines items when you add a return reason code to the header of a return created from Call Center (Customer Service) from an existing order
Around version 10.0.28, MSFT added "Return Reason Code" when you create a return from an existing order through Call Center (Customer Service) and this doesn't apply to line levels. When you add a return reason code in the header of a created return, it asks if you want to apply to the lines....
Applicable modes of delivery on call center sales order header
We have defined modes of delivery that are applicable to products based on category hierarchy. Thus, applicable modes of delivery vary between sales order lines and the user has to be able to choose a delivery mode on the sales order header that is applicable to all lines. At the moment, sale...