The SalesTable.getRetailChannelName method to retrieve the name. That method looks up the StoreNumber from ReatilStoreTable if it is a Retail Store record type. It gets a name from RetailChannelView for other channel types.

it should be consistent and it should show the channel name for all channels, the name of the channel in that list. For call center it puts the channel name but for retail stores it has the ID number so it should show the name for both call centers and retail stores.

Category: Call Center app
Under Review
Ideas Administrator

Thank you for the idea!  We will consider this in our product backlog and update the status of your idea if/when it becomes a planned or completed feature!