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Allow users to be connected to multiple call centres/Allow call centre to be selected on the order by the user.
A user may be a call centre user for a company that has multiple departments. eg. Departments of Homeware, Men's clothing, etc.
If each department was set up as separate call centres, then different assortments can be configured for each call centre/department.
then rules can be enforced by the system to ensure that the sales order can only include items for one department/call centre on it.
A user may be a call centre user for a company that has multiple departments. eg. Departments of Homeware, Men's clothing, etc.
If each department was set up as separate call centres, then different assortments can be configured for each call centre/department.
then rules can be enforced by the system to ensure that the sales order can only include items for one department/call centre on it.
STATUS DETAILS
Declined
Administrator on 3/30/2023 5:21:36 PM
Thank you for the product suggestion! This idea is aligned with the product vision and we will love to provide this capability out of the box. However, we do not have a planned release timeline as of now and hence marking it as Declined (please read this as Postponed).