Product Bundles in Field Service for Work Orders
Currentyl it's possible to create product bundles in Field Service, but I can't set the Field service product type. So it's not possible to use them on the Work Order.
It would be super helpful if product bundles could be used on the Work Order.
It's a frequently asked requiremen...
Enhance Email Functionality in Work Orders for Field Service
We have identified a significant gap in the functionality of Microsoft Field Service that we believe, if addressed, would greatly enhance user experience and efficiency. Currently, when creating an email from a work order, the system does not automatically populate the "To' field.
This f...
Completion of a requirement when booking(s) are completed
When all bookings of a requirement are completed, the work order will get status Open - Completed. Nevertheless, the requirement of the work order is still Active. In case a work order was executed in less time than planned, the remaining duration will still be >0. The combination of the 'a...
Alternative to URL whitelisting
we are sending an sms to few internal stakeholders if a work order is raised. the request from the azure services to the sms service provider platform is through aparticular url. this url has to be whitelisted on the sms service provider platform in order to provide response. the sms provider ...
Suportable filter on the new view "workorder list"
With the introduction of the new Field Service view (Editable work order grid), some filters are no longer supported (but in the documentation says it's not supported at all https://learn.microsoft.com/en-us/dynamics365/field-service/work-order-experience#editable-work-order-grid), leading to ...
Support custom changes in Field Service Status option set (msdyn_fieldservicestatus)
At the moment any changes to OOF field "Field Service Status" option set is not supported by Microsoft. This field is on to Booking status entity.
It would be great to be able to add custom option sets -> own statuses. It is possible to add own option set at the moment (system allows it)...
Display Duration and Duration to Bill fields in hours, not days or minutes
The Field Service application UI converts the time to the highest base time. For example, looking at the editable grid “Work Order Services” Duration To Bill is displayed “3.25 hours” but when you click on it, it shows in minutes, that is "195" However, if you go to Work Order Service form itsel...
Write-In Products for Work Order Products
Please could you include the option to add 'write-in' products as Word Order Products, in the same was as can be done on Invoices. The business rationale for this is that there can be items that aren't individually stock controlled, but the business would still like to add to invoices. Having ...
Thank you for your feedback.
Currently this is not in our roadmap; however, we are tracking it and, if we get more feedback and votes, we may consider it in the future.
Sincerely,
Jason Cohen
PM, Dynamics 365 Field Service
Allow for Completed Bookings to Keep Work Order Open
Allow for work order bookings to be completed and be able to set the work order to open - unscheduled. The reason for this is when using Time Entries, a booking has to be completed to stop time. Then, a new booking is needed for capturing any other time that is spent for that work order. Busines...
Ability to roll up multiple Work Orders into one Invoice
All of our customers have asked for the ability to roll up multiple Work Orders into one Invoice for their clients. A lot of their clients have many Work Orders throughout a single month, and they would prefer to have one Invoice for all of them as opposed to one Invoice per Work Order. Ideall...
Thank you for your feedback.
We think this idea is interesting. If this idea gains more votes, we'll look more closely into what it would take to deliver this feature.
One area we'd be interested to understand in more detail is whether these customers are using an ERP system to handle their more complex invoicing requirements. It would seem like a simpler ask to satisfy once the data from FS is integrated into a financial system.
As always, we really appreciate your feedback. Keep the suggestions coming.
Thank you,
Jason Cohen
PM, Microsoft
Administrator
Thank you for your feedback.
Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.
Sincerely,
Jason Cohen
PM, Microsoft.