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Allow user (survey taker) to edit after submission of their survey
Suggested by Andrew Dellis – New – 0 Comments
We use forms that allow for users to update their entries over time (with visibility of prior entries). Respondents to a survey can do this if there is an option to create and share an edit link after submission of a survey or simply to have a survey feature that allows for edit after submission via email collector (see survey monkey). This feature allows for several use cases - monitoring (e.g., weekly logs), journal research (i.e., tracking entries over time with visibility to previous entries), structured transition plans (i.e., entry and navigation within structured sections of a 'survey'/plan). Not sure if Voice has this option?
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Print blank survey
Suggested by Hugo Mora – New – 0 Comments
Please add the "print survey" to Customer Voice, in order to get a printed copy (PDF or similar) of an empty survey, with all the questions. This is required for scenarios where the people that will fill the survey don't have access to a device (laptop, phone, etc.) - such as visits to penitentiary buildings, street manifestations, rural activities or similar.
Other competitor solutions have this feature.
Thanks!
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Table formatted question with numerical values
Suggested by Susanne Heikkinen – New – 0 Comments
When asking e.g. money spent in various categories, it would be important to have a table format where the respondent can give at least numerical values. Example: Euros No. of persons Registration fee(s) xxx y Cost for accommodation (total stay) xxxx y Shopping xxx y Etc. -
Ability to restrict to one response only when using anonymisation
Suggested by O Q – New – 1 Comments
Currently if you select the responses are anonymous for external surveys you lose the ability to restrict the responder to only responding so they can submit as many responses as they want from one link, which is an issue for accuracy. Is it possible to have the same settings for people external to our organisation as for those within our organisation -
Long Answer Text Boxes - Dynamics Customer Voice
Suggested by O Q – New – 0 Comments
Would it be possible to make the long answer text boxes larger and also add an option where we can adjust the size of the box. We were able to do this in our previous webform provider - it helped manage the expectation of how much information we were expecting from the responder -
Having the ability to rotate the order of response as well as statements in Likert type questions.
Suggested by Sahan Wijayasekera – New – 0 Comments
Having the ability to rotate the order of response as well as statements in Likert type questions. -
Randomisation of questions under each section.
Suggested by Sahan Wijayasekera – New – 0 Comments
Ability to Randomisation of questions under each section. User should have the ability at a Survey Level or at a Section level to select if the Questions needs to be randomized . -
File-Upload Question for External purpose in Customer Voice
Suggested by Mingshi Zhang – New – 0 Comments
Hi Team， good day! Our cx found a situation that, he cannot add file-upload question to a customer voice survey when this survey shared with external.
we have found an external doc, it looks like a product limitation
https://learn.microsoft.com/en-us/dynamics365/customer-voice/available-question-types#file-upload
Customers consider this an important feature. Could we please add this feature to the development plan?
Thank you!
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Add message triggers to omnichannel chat widget
Suggested by Anis Baranes – New – 0 Comments
To enhance user experience and improve the efficiency of the interaction process, we propose expanding the message triggers within the system. Specifically, we suggest adding notifications for the following events:
Pre-Connection Notification: Notify the user when a conversation window is opened before an agent has joined the chat. This helps manage user expectations and prepares them for a wait.
Bot Start: Send a notification when a bot starts interacting with the user, allowing users to understand that they are communicating with automated assistance.
Bot End: Notify users when a bot finishes its interaction and the conversation is transitioning, giving them clarity on the next steps.
Bot-to-Agent Handoff: When a bot hands off the conversation to a human agent, a notification should inform the user that a human agent is now taking over, ensuring smooth continuity in the interaction.
By expanding the notification triggers to cover these events, we can ensure better communication and transparency between users and the system, ultimately improving user satisfaction and reducing friction during interactions.
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Display of contact details for surveys sent by Insights Journey
Suggested by Nico Lahier – New – 1 Comments
In Outbound Marketing, if CV surveys are sent via a customer journey, I can use an Excel export in Customer Voice to see exactly which contacts have viewed the survey and with which answers.
If I send a survey with a journey from Insights Journey, the contact information is not displayed in Excel.
According to Microsoft, the contact details are not transferred to Customer Voice.
So although I can see the Customer Voice response record in the timeline of a contact, I only see ‘Marketing responded’ under Name in the Excel export.
This makes it extremely difficult for users to analyse the data, so it would be useful to see the contact information directly in the Excel export, as is the case with surveys from outbound marketing.
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