Dynamics 365 Customer Voice

It would be a huge benefit to those utilising Customer Voice with a Dataverse / Dynamics 365 Sales Enterprise database if Customer Voice forms could also accept the uploading of files, and the transfer of those files back into the database - alongside that of fields. This would make it useful for many different business scenarios across different markets. We, for instance work in the recruitment software spare, so allowing Candidates to be able to upload files to a registration form off the back of a Dynamics 365 Sales Enterprise trigger / button that sends a Customer Voice survey would be hugely useful.

For users moving from Forms to D365 - Customer voice, can we please have the ability to create Quizzes?

Hello Team,

As we see currently, we don't have customer voice in our dynamic's app switcher. Requesting you to please make this icon available for better user experience.

Thanks, in advance!

I would like to be able to add a survey question which is a picklist available from the account table in the dataverse where customer voice resides. As I start typing the account name it finds it and populates it. Same for contacts.

When selecting the Multiple Choices, we would like additional control on the qty of answers.

For example, we might suggest "Select minimum 3 choices" or "Please choose two choices", etc.

For regulated surveys, we need a way to archive the customer's responses and possibly share them with the customer or the regulation authorities. PDF file storage would be the preferred format.

For our most challenging surveys, we want to make it possible to take a survey on behalf of the customer, while on the phone or in a meeting with the customer:

• Showing an invitation on the user's screen to initiate the response registration process.
• Allow the user to link the responses to the correct contact/account record
• Provide a simple way to archive or share the responses with the customer (as a read-only PDF)

When looking into this forum and the effective changes that landed in recent Release Waves (2022 RW1+2) I see no real product innovation and feature additions. Plus the fact that obviously the Customer Voice Program Manager (and Marketing) has left MS End of 2021 makes me wonder if CV is still "alive"?

Ability to hide the Survey header in the Post-survey message so that the post-survey message remains short and sweet. There is no need to have the survey header repeated

When you make use of sectioning in a survey template you don't have the option to remove or hide the sectioning title and sub-title. Currently this creates additional white space in the survey template which does not look appealing to the survey recipient. Please make it possible to hide or delete the section title and sub-title.