Nico Lahier

In Outbound Marketing, if CV surveys are sent via a customer journey, I can use an Excel export in Customer Voice to see exactly which contacts have viewed the survey and with which answers. 

If I send a survey with a journey from Insights Journey, the contact information is not displayed in Excel.

According to Microsoft, the contact details are not transferred to Customer Voice.

So although I can see the Customer Voice response record in the timeline of a contact, I only see ‘Marketing responded’ under Name in the Excel export.

This makes it extremely difficult for users to analyse the data, so it would be useful to see the contact information directly in the Excel export, as is the case with surveys from outbound marketing.