Mingshi Zhang

Hi，

I want to change the default color on the palette of marketing pages and forms, but I don't find a feature that implements my requirement, could you please add a feature to implement my requirement.

Best Regards,

Mingshi Zhang

According to the official documentation, "the system waits 2.5 minutes, after which the agent is considered inactive and is marked as offline when the agent performs any of the following actions".

Is it possible to customize this time, e.g., wait 1min instead of 2.5min?

Hello Team, good day to you!

Our customer found that when opening a Dynamics 365 link in a mobile browser, even if they clicked "Open in Sales Mobile", they could not be redirected to the corresponding record in the Sales Mobile App.

We found this issue when it was caused by Sales Mobile not supporting Deep-Link.

I think this is a value feature, could we please add this feature to the development plan?

Thank you!

Hello Team, hope you are doing well!

We have noticed that some of our customers have audio files attached to their emails. The customer wants a feature to play these audio files directly in the CRM.

We think this is a meaningful feature, can it be added to the product development plan?

Thank you!

Hello Team, our cx report a feature request, customize the Opportunity Close form on their own MDA application.

we have checked the find related doc, The capability to customize the Opportunity Close form is supported only in the sales app built on Unified Interface. This is a limitation on current version of product.

May I know if we have a develop plan to allow user to customize the Opportunity Close form on their own MDA application in the future?

Hello Team, good day! our cx report an issue related Create Team meetings in CRM. when they change the organizer of teams meeting , system will nor generate Teams meeting link in CRM timeline. we have found related doc. This looks like a product limitation.

https://learn.microsoft.com/en-us/dynamics365/sales/teams-integration/create-teams-meeting#create-teams-meetings-in-dynamics-365

Can we add a similar feature to the development plan for future versions of the product？

Thank you！

Hello Team, good day ! our cx report an issue related to LCW. customer found they cannot upload picture via Copy and paste. According to ms doc, it looks like a product design,

https://learn.microsoft.com/en-us/dynamics365/customer-service/administer/configure-file-attachment

Customers find this feature very important. Could you please add this feature to develop road map?

Thank you!

Hi Team， good day! Our cx found a situation that, he cannot add file-upload question to a customer voice survey when this survey shared with external.

we have found an external doc, it looks like a product limitation

https://learn.microsoft.com/en-us/dynamics365/customer-voice/available-question-types#file-upload

Customers consider this an important feature. Could we please add this feature to the development plan?

Thank you!

Hi Team, good day!

Our cx found that we do not have a feature to change phone number format in Dynamics 365 System setting.

we can only change format for Number, Currency, Time, and Date

Our customer wanted to be able to configure the ability to enforce phone number formatting through system settings (as the product already does for date formatting, etc.), rather than needing to create PCFs or custom validation scripts on a per-project basis.

As of now, our products do not have the above features. Considering that this feature is desired by most users.

May i know if our product team have any plans to develop a similar feature?

Thank you!