Dynamics 365 Customer Voice

We would like to use Power Automate flow to share every newly created project to certain user (or service account).

Unfortunately currently with the Customer Voice connector in Power Automate you cannot share projects. There are only two actions that can be done with the Customer Voice connector and those are "Create an invitation" and "Send a survey"

By sharing the project automatically with the "backup-user" or service account we ensure Projects don't get orphaned if the original Project Owner leaves the organization and hasn't shared the Project manually from the Customer Voice UI.

Admin should be able to restrict survey distribution directly from Customer Voice interface. Survey distribution should still be allowed via Dynamics 365 apps or Power Automate as it is.

While the current design of Dynamics 365 does not support creating alerts for custom score satisfaction metrics, it is crucial for Microsoft to address this need and develop the functionality. This limitation represents a significant gap in the product's capabilities. It would be very beneficial to be able to set up alerts for all types of metrics, allowing clients to efficiently process customer feedback.

Currently, when a file upload question is created in a Customer Voice survey form, the file uploaded by the respondent is stored in the OneDrive of the user who created the form.

However, if the form creator leaves the organization, the uploaded files cannot be viewed or shared, and the form must be recreated.



Since it is complicated to send a notice to respondents that the URL of the form has been changed when the form is recreated, we would like a function that allows the survey to be saved to the OneDrive or other location owned by the user with whom the survey was shared.

There are 2 fields in Dataverse table Survey Invite, "From" or "From email address". When we send survey invite to the customers. Survey Invite records get created but these two fields are empty always. There is no way to track from which email address or user the survey invite was sent.

This will be great if we can capture this as well.

I want to create surveys via the power automate dataverse connector. When creating records in the dataverse entities for customer voice via Power Automate, the records are not synced to the MSFP table and therefor do not show up in the customer voice interface.

When this is possible it would be possible to create surveys and questions based on variables in a dataverse record. For example: Create survey question for every trainer of the workshop etc.

Currently it is not supported to add html tags on questions. Although in browser it does not appear to cause an issue, on iOS and Android devices tags are not readable.

As an example a question can have information added as HTML content, this can greatly benefit users as they would be able to see more context of the survey question.