Dynamics 365 Customer Voice

While the current design of Dynamics 365 does not support creating alerts for custom score satisfaction metrics, it is crucial for Microsoft to address this need and develop the functionality. This limitation represents a significant gap in the product's capabilities. It would be very beneficial to be able to set up alerts for all types of metrics, allowing clients to efficiently process customer feedback.

Idea: As the created by user is the owner of project and surveys it should be changable at any time.

Reason:

If for any reason an account that create the projects and survey in CV has to be removed, the projects and historical data a well as current surveys in progress get lost. Flows sending surveys or taking survey responses are not working any longer. All projects and surveys need to be copied and phased in if they are used in context of apps.

Ms Forms and Dynamics voice urgently needs 25+ more question types like time / sp lists , sign on glass (has Microsoft Falling behind ??)

Your Forms and Dynamics customer voice product needs to be more like the plumsail product ...

Sharepoint badly needs to have a publish to the play store option ?

Your power automate product needs to actually work outside of examples with copy and paste

Sharepoint needs to urgently have the basics of normal web forms

Ms needs to interoperate with zaps

Your staff need to better understand that forms should be able to publish to the dataverse and data blobs.

You need to catchup to Google and have maps

Currently the email editor seems to use an old editor version which only supports inline heml style and not css, since only the is editable.

Since this functionality is already implemented in Customer Insights Email Template editor that provides responsive design and drag n drop feature, it could be very usefull:

• to have the same editor in Customer Voice or at least
• for Customer Voice editor to understand the Customer Insights editor's output

This need is very important because customer voice refers to customers and in order to provide the best user experience we need the most recent designing tools like the one in Customer Insights Email Template

If a survey response is deleted, we would like the deleted response to reflect on the Satisfaction Metric to have the updated number.

When sending an email with a link to a survey within a journey, the email takes the parameters of the contact but the survey does not so all variables on the survey are under default value.

This should be changed so that the context of the contact is passed to the survey variables.

We would like to have in Customer Voice a people picker question type, same as in Sharepoint Lists, Power Apps, etc, this could reduce massively the amount of time dedicated to clean data out of an open text field.