Case Hierarchy: Allow to create child cases under other child cases (grandchildren)
When you create a few cases as a child (Case B1,B2,...) of a parent case (Case A), Then you will be able to create other cases and link them as children of one of the Cases B1, B2,... and as a grandchildren of Case A
Automatic record creation and update rules - User should be able to move conditions(Step two: conditions to evaluate and actions to take) from one page to another
Hi Support, Currently Automatic record creation and update rules - conditions subgrid(Step two: conditions to evaluate and actions to take) not allowing us to move condition from one page to another if suppose we have 20-30 conditions. User should be able to move conditions from one page to anot...
Thank you for your feedback.
Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.
Sincerely,
PM,
Microsoft.
Dynamics 365 for customer service case action tasks planning
For some reason I currently can't identify wether there are customer service case action task plannings with expiration or end dates and effort times estimates by main responsible (s) including team operation. Not potentially featuring customer service case action task plannings by main responsi...
Thank you for your feedback. We are unable to precisely understand the requested idea, request you to elaborate and provide further clarity on the idea.
Sincerely,
PM,
Microsoft.
Completed Queue item will not show item details - unless selected from advance search
Hello team, There idea here is to either make this option available or at least create a different button for Queue item details/ when an item is either in completed or inactive state. This is the scenario: If a queue item is completed or in inactive state, the button "queue item details" just ...
Thank you for your feedback. Currently, this is not in our roadmap; however, we are tracking it, and if we get more feedback and votes, we may consider it in the future
Regards,
Product Manager, Microsoft
Read Only Fields on Cases
In a recent update you have made the Priority/Status and Owner fields read only as well as being editable but moved the editable fields so they are not visible on the screen meaning an extra click to select the arrow to show their fields before editing them. What a step back in what was a reall...
Thanks for your feedback. Fields are placed at the form header so that they can be located easily on the form and edited if required.
Regards,
Product Manager,
Microsoft
To remove/hide the 'Open in New Tab' button from the Case Resolution window for the 'Customizable Dialog' box style set in the Customer Service Admin Center.
Environment: Customer Service Hup Apps.
Information:
In the Customer Service Admin Center, navigate to Case Settings → Other Settings. Ensure that the Resolve Case dialog box is set to 'Customizable Dialog'.
In the Customer...
Selected charts option similar to selected views in dashboards configuration page
"Display Chat Selection" in the same way as "Show Selected Views" in the Dashboards to show only specific charts for that view.
In the charts configuration page on the dashboard, we need chart selector along with d...
Hyy community
Issue about color on Case view
Hi,
there are some color appear on clolumn view (like status). My client don't need this new feature and I would disable it.
Please could tell me why this feature appear ?
Best regards
Quick save shortcut on case resolution
Quick Save & Close Feature
Agents can increase their productivity by saving and closing Case resolution dialogue faster with the Quick Save (Ctrl+S) feature or some other shortcut on the keyboard.
Needs
Keyboard shortcu...
Administrator
Thank you for your feedback.
Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.
Sincerely,
PM,
Microsoft.