1

Show Status of the Article in Default View

Cannot add the columns on the System Quick View Form. For example: In Customer Service Hub, Under the Relate view (Article entity) which is coming from the System Quick View Form (Relate Article), if we have multiple articles in archive, draft, publish, etc. there is no way to identify which a...

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Category: Knowledge Management (59)

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1

KA Templates and Search within Portal

The OOB templates to display KA's is not editable. So it's not possible to change what is displayed to whom via Liquid. The OOB template is therefore show/hide everything. A liquid template for KA's that controls the content would be helpful in that it would allow the rendering of the content ...

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Category: Knowledge Management (59)

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Ideas Administrator

Thank you for your feedback.

This is a great suggestion! We will consider this in our roadmap.

Sincerely,

Karthik Gangidi, PM,

Microsoft.

1

Provide the abillity to view Sharepoint documents in the ISH

When using the Interactive Service Hub (ISH) it's not possible to view sharepoint documents against Case and other entity records.

This results in going back to the 'Traditional' Service Hub to access the documents.

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Category: Knowledge Management (59)

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Needs Votes
Ideas Administrator

Thank you for your feedback.

Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.

Sincerely,

PM,

Microsoft.

1

BUG: KB Records e-mail feature on case stopped working after service update 8.2.2.111

After the 8.2.2.111 update on October 11th, the feature where you e-mail a Knowledge Article from the case activity panel has stopped working. The search feature works fine, but when you hit the "Link article to Case and e-mail content" button, an error is thrown, where you can d...

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Category: Knowledge Management (59)

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1

Inserting links in Engagement Hub are all HTTP

When you insert a link in an Article in engagement hub the URL is always HTTP.

If you select any other protocol it still inserts the link as HTTP.

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Category: Knowledge Management (59)

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1

Option to convert an Article in CRM to Knowledge Article

Hello Team,

Many of Dynamics 365 users have been using Articles as a primary source of their knowledge. If updated and added timely, the Articles may be huge in size, and very valuable for data mining and other purposes.

The Knowledge Article entity in Dynamics 365 has recently...

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Category: Knowledge Management (59)

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1

KB articles need to get some enhancement

In Japanese:
https://support.microsoft.com/ja-jp/kb/3154952

In English:
https://support.microsoft.com/en-us/kb/3154952

Those KB articles that are auto-translated in Japanese should have someone manually translate them for customers.
The translation is te...

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Category: Knowledge Management (59)

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0

sharepoint pictures should be visible for users in Dynamics Contacts within Kohler.

We have a portal for Travel and Expense Query based on Dynamices 365. and there are some pictures in the knowledge articels so that contacts users can see these pictures. we placed picturess in our Kohler sharepoint site, and open the access to Kohler users. but kohler users login to the portal...

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Category: Knowledge Management (59)

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