Need a way to prioritize important articles other than just keywords
Coming from Oracle Service Cloud, I'm surprised how few options there are for controlling search results. Sometimes you want to prioritize important articles that contain similar key words, or you want a customer to read an introductory article first before they move on to other articles throu...
Preserve the same Font-Size in a Knowledge Article When it is being added to an e-mail
The font size selected during creation of a Knowledge Article is not the same when it is added to an e-mail.
For example:
- Knowledge Article KA1 is created with the font Verdana 12.
- When responding a customer's inquiry, KA1 is insertet to the e-mail response....
STATUS DETAILSNew
Localization for knowledge article categories
There is currently no built-in way to translate categories for knowledge articles. These come up in the knowledge base navigation of the partnerportal template for example.
The idea is to add a translation to categories in the same way as is available for knowledge articles.
Knowledge Base Categories support Web Role
Machine translation of knowledge articles
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Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.
Knowledge Search - Ability to select fields other than title
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Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.
KA translate
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Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.
Knowledge Article editor: add an option to embed an image, instead of having a url
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Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.
Allow differentiation of English in Personalisation settings
Today you cannot set the English variations in your personal Language settings, you can set English variations in formats, but in Language, English is only available as "English", it is actually set as English US. This has an impact on setting up Knowledge Articles. The best way to set up the se...
Thank you for your feedback.
It was released in Wave 1 2021, please check documentation: Personalize language settings for knowledge article authoring, and filters for search experience - Dynamics 365 Release Plan | Microsoft Docs
Sincerely,
PM, Microsoft.
Content Access Levels in Power Pages in Enhanced Data model websites
This is a very useful feature in the Standard Data model, for ensuring the correct clients see the correct Knowledge Articles, based on the product they have and need resources for.
Unfortunately this isn't currently available in Power Pages websites built using the Enhanced Data model, ...
Administrator
Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.