The font size selected during creation of a Knowledge Article is not the same when it is added to an e-mail.

For example:

• Knowledge Article KA1 is created with the font Verdana 12.
• When responding a customer's inquiry, KA1 is insertet to the e-mail response.
• KA1's font is not Verdena 12 when it is added to the e-mail, it is now Verdana 10.