Knowledge Search - Ability to select fields other than title
KA translate
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Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.
Knowledge Article editor: add an option to embed an image, instead of having a url
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Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.
Allow differentiation of English in Personalisation settings
Today you cannot set the English variations in your personal Language settings, you can set English variations in formats, but in Language, English is only available as "English", it is actually set as English US. This has an impact on setting up Knowledge Articles. The best way to set up the se...
Thank you for your feedback.
It was released in Wave 1 2021, please check documentation: Personalize language settings for knowledge article authoring, and filters for search experience - Dynamics 365 Release Plan | Microsoft Docs
Sincerely,
PM, Microsoft.
Display related products, related articles and related content access levels in agent´s knowledge article form
As an Agent finding a Knowledge Article, I would like to see the info the Knowledge Author added to the Article.
Additionally, it would be nice to filter (=facett) on this information
Supporting Vanity URL's
When using the knowledge management portal, it would be good to have a URL slug available for knowledge articles or the ability to setup re-write rules for knwoledge articles so instead of looking like this:
https://knowledge.domain.com/knowledgebase/ka-111000 (using the {kbnu...
Preserve the same Font-Size in a Knowledge Article When it is being added to an e-mail
The font size selected during creation of a Knowledge Article is not the same when it is added to an e-mail.
For example:
- Knowledge Article KA1 is created with the font Verdana 12.
- When responding a customer's inquiry, KA1 is insertet to the e-mail response....
STATUS DETAILSNew
Signalling of previously opened Knowledge Articles
When I see the list of knowledge articles present in a case, I would like to be able to tell apart the articles that I have already opened and read for the management of the same case.
Enhancing Patch(Table, Collection) function to handle calculated columns.
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Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.
Filter KB Articles in My Favorites tab
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Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.
Administrator
Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.