2

Need attachments on the KB records shown in the KB section of the cases

Our tech support group has a number KB records that have attachments ( Specification sheets, cross reference part lists etc..) and currently there is no way to show these attachments on the case form when the KB article is searched.

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Category: Knowledge Management (59)

STATUS DETAILS
Needs Votes
1

Provsion/Shortcut to create a Case from Knowledge search control.

After KB Search if there is no results then there should be a shortcut button to create case from right there with in Search control component.

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Category: Knowledge Management (59)

STATUS DETAILS
New
1

Link all articles added to an email to the corresponding Case from which the email was initiated

Link all articles added to an email to the corresponding Case from which the email was initiated. Often times, more than one KBA needs to be sent to customer. Only the initial article selected to be email on the Case view gets linked to the case. Subsequent articles added to the same email once t...

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0 Comments

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Category: Knowledge Management (59)

STATUS DETAILS
New
1

Ability to change the auto-suggestion content in Knowledge in the Customer Service workspace app as desired.

Please implement the ability to change the auto-suggestion content in Knowledge in the Customer Service workspace application. Currently, the title of the Case record is used as the search content in Knowledge, which is very inconvenient. If we can insert any value, the operation will be smoothe...

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Category: Knowledge Management (59)

STATUS DETAILS
New
1

Dynamics 365 Customer service knowledge cases transferred from field service WBS schedule tasks activities

Potentially future featuring the option to easily convert field service wbs schedule task activities gained experiences into customer service knowledge cases maybe optimum ideal luxury. Not featuring converted WBS schedule tasks gained experiences from customer service knowledge, we may potentia...

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Category: Knowledge Management (59)

STATUS DETAILS
Needs Votes
1

Request to improve Knowledge search function in Knowledge article

Currently, Knowledge search function in Knowledge article provides only free text searching. We would like to request to provide advance search function with category such as textbox, lookup etc. If so, user can find the relevance items straightforwardly.

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0 Comments

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Category: Knowledge Management (59)

STATUS DETAILS
Needs Votes
1

I think there might be a bug auto-filtering Knowledge Article search component.

I am seeing article results that do not match my "filter" (KA Attribute / Source Entity Attribute).

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0 Comments

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Category: Knowledge Management (59)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for reaching out.

Your suggestion seems to be either misuse the feature or a product bug.

Please reach out to the relevant support channels as specified in Product support.

Sincerely,

PM,

Microsoft.

1

Content Editor Functionality

We are currently facing an issue in our portal wherein the Content Editor is not showing in Internet Explorer. Our Article editors are having trouble editing articles as some functionalities are only available in IE. One of the example functionalities we need from Internet Explorer is that our...

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1 Comments

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Category: Knowledge Management (59)

STATUS DETAILS
Needs Votes
1

KB record selected from KB search should be displayed larger in UCI same as in Classic UI

On any entity when KB search is enabled and when we select KB record from the search results then the selected KB record should be displayed larger in UCI. If section(KB Search) size is increased upon form the changes were reflecting in classic UI but not in UCI.

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0 Comments

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Category: Knowledge Management (59)

STATUS DETAILS
Under Review
Ideas Administrator

Thank you for your feedback.

This is a great suggestion! We will consider enlarge the search control and also pop out article in full page view in our roadmap. We will update this once we have a timeline, thanks! 

Sincerely,

PM,

Microsoft.

1

Bug: using target="_blank" fails in Chrome

Currently CE knowledge articles are displayed in an iframe and have target=_blank" programmatically added to the a attribute to open links in a new tab. Unfortunately in Chrome this doesn't work - the new tab is opened but some or all of the content fails to load. We have noticed this in links...

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0 Comments

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Category: Knowledge Management (59)

STATUS DETAILS
Declined
Ideas Administrator

Thank you for reaching out.

The issue seems to be an external issue (chrome specific), and or a product bug. If chrome does not have any issues with rendering other html content with this tag, please reach out to the relevant support channels as specified in Product support (http://go.microsoft.com/fwlink/?LinkID=616937).

Sincerely,

Karthik Gangidi, PM

Microsoft.