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Require a setting to block "Email Content" button on Knowledge Article if KB Article is marked as Internal = TRUE

David Aitchison on 4/15/2025 3:22:05 PM

Articles marked as "Internal" are still available to be linked and emailed to customers through the Case. If an Article is marked as "Internal" we need to be able to stop the system from allowing the email to be generated and sent to an external Customer.

Category: Knowledge Management
STATUS DETAILS
New