When using the knowledge management portal, it would be good to have a URL slug available for knowledge articles or the ability to setup re-write rules for knwoledge articles so instead of looking like this:

https://knowledge.domain.com/knowledgebase/ka-111000 (using the {kbnum} attribute) to this:

https://knowledge.doma.com/knowledgebase/how-to-reboot-your-pc

Right now the URL format field uses a placeholder {kbnum} per the documentation below, so this would be great if it was configurable to an OOTB or custom field as a first effort.

• URL Format: Type the portal URL that will be used to create external (public-facing) portal links for knowledge articles, which the service agents can share with the customers. The external URL is created in the following format: https://support portal URL/kb/{kbnum}. The placeholder, /{kbnum}/, is replaced by an actual knowledge article number.