Allow differentiation of English in Personalisation settings
Today you cannot set the English variations in your personal Language settings, you can set English variations in formats, but in Language, English is only available as "English", it is actually set as English US. This has an impact on setting up Knowledge Articles. The best way to set up the se...
"Hierarchy Settings" for the entity "Knowledge Articles"
Currently it is not possible for me to create a hierarchy for the entity "Knowledge Articles". I asked for a solution in the community but there was none. A user suggest me to send in this problem as an idea for microsoft. So the idea is to enable "Hierarchy Setting" for the entity "Knowledge A...
KA translate
We are working in multi language environment, where some users use system in English other in Arabic, that's where we have problem that each and every Article must be translated. While as a thought I suggest if we can have a system built-in translate function, where users can get an instant tran...
Knowledge Article editor: add an option to embed an image, instead of having a url
In the editor of the Knowledge article, if you add an image "From File", then the image is always replaced by a link, and people outside our environment can't see those images. The result is that from an email, using the D365 app for Outlook, if you select the "Insert Knowledge Article" from the ...
Ability to add attachments to a knowledge article on creation
Would like the ability to add attachments (docx, PDF, xls) when creating a new knowledge article. Currently there is no functionality for adding Attachments to an article on creation. This is only achievable by adding compatible formats of links/images on the Content session of the Knowledge Art...
It is in our roadmap, and we are trying to conclude which release wave will make it.
Increase the number of times a KB article was read, after a user found and opened the article via Relevance Search
If a user uses Relevance Search, finds a KB article and opens it, this does not count as +1 for the number of times the KB article was read. This should count as +1. Reason: As Relevance Search becomes more and more popular, finding KB articles is much more easy and precise. This is great for...
Knowledge Article Case Title Truncated
after using global search to locate a knowledge article, once the results are presented in the grid view the article title is truncated limiting user view, can this be fixed
Allow editing of language dropdown for KBA - limit search results
The dropdown of the languages in the search for kba on a case holds all languages. There is no way (at least I did not find any) to customize this dropdown and limit the results. We only work with max 4 languages.
Thank you for your feedback.
This is a great suggestion! We will consider this in our roadmap.
Sincerely,
PM,
Microsoft.
Integrating One Note documents as knowledge base articles
I am looking for a way to easily take a series of one note documents and create knowledge base articles from them. I am curious if there is built in integration in order to do this and if so do they have to be formatted a particular way.
Thank you for your feedback.
Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.
Sincerely,
PM,
Microsoft.
Need attachments on the KB records shown in the KB section of the cases
Our tech support group has a number KB records that have attachments ( Specification sheets, cross reference part lists etc..) and currently there is no way to show these attachments on the case form when the KB article is searched.
Administrator
Thank you for your feedback.
It was released in Wave 1 2021, please check documentation: Personalize language settings for knowledge article authoring, and filters for search experience - Dynamics 365 Release Plan | Microsoft Docs
Sincerely,
PM,
Microsoft.