6

Enable custom font for KB article Editor

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Category: Knowledge Management (129)

STATUS DETAILS
Needs Votes
Ideas Administrator

Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.

6

"Hierarchy Settings" for the entity "Knowledge Articles"

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Category: Knowledge Management (129)

STATUS DETAILS
Needs Votes
Ideas Administrator

Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.

6

Improve Customer Service Hub / Old Web Client for Tickets KB etc.

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Category: Knowledge Management (129)

STATUS DETAILS
Needs Votes
Ideas Administrator

Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.

6

Ability to insert an image from SharePoint Online site into Knowledge Article

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Category: Knowledge Management (129)

STATUS DETAILS
Needs Votes
Ideas Administrator

Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.

6

Allow user to tag Knowledge Articles as Favourites

Competitor apps allow Knowledge users to 'tag' an article as a "Favorite" so they can quickly access the article whilst supporting an end-Customer

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1 Comments

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Category: Knowledge Management (129)

STATUS DETAILS
Completed
Ideas Administrator

This feature is delivered in Apr'2023 wave.

5

Allowing new owner to edit the Knowledge article without the need of saving the records and refresh it before hand

On Customer Service Hub, when a new owner assigns a knowledge article to themselves, they should not have to manually save the knowledge article record and then refresh it so that they can start editing the knowledge article' contents. As this would take unnecessary time and may cause confusio...

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Category: Knowledge Management (129)

STATUS DETAILS
New
5

Persistent Knowledge Article link to latest published version

Knowledge Management teams actively update content by creating Major versions of articles when changes are needed. Users access Favorite articles for easy references and may even bookmark in their browser. We have tested and the Favorite and link share options remain static to the version when...

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Category: Knowledge Management (129)

STATUS DETAILS
New
5

Translate knowledge articles in real-time

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0 Comments

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Category: Knowledge Management (129)

STATUS DETAILS
Needs Votes
Ideas Administrator

Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.

5

Knowledge Articles: Tracking Content Changes between versions

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1 Comments

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Category: Knowledge Management (129)

STATUS DETAILS
Needs Votes
Ideas Administrator

Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.

5

Pin or favorite knowledge articles (Agent experience apps)

Knowledge agents who are frequently using some articles or keep handy some important articles needs an ability to access those quickly. Provide an ability to pin or favorite the knowledge articles for faster access.

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1 Comments

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Category: Knowledge Management (129)

STATUS DETAILS
Completed
Ideas Administrator

Delivered