3

Knowledge Base Categories support Web Role

Knowledge Base categories should support the assignment of Web Roles, similar to Knowledge Articles. Without this functionality a portal user is shown empty Categories.

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Category: Knowledge Management (73)

STATUS DETAILS
New
3

Machine translation of knowledge articles

Knowledge want to create translations of articles such that they will be able to cater to customers in language of their choice. Provide an ability for knowledge authors to translate knowledge articles into other languages out of the box.

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Category: Knowledge Management (73)

STATUS DETAILS
Needs Votes
3

Knowledge Search - Ability to select fields other than title

Currently, knowledge article uses Case Title by default to show the recommended articles. We should have a way to add more than Case Title in the search field criteria. For eg. we are using two other columns in Case entity to categorize the case (eg. Area: Account Locked Sub Area: Unlock Account)...

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Category: Knowledge Management (73)

STATUS DETAILS
New
3

Knowledge Article editor: add an option to embed an image, instead of having a url

In the editor of the Knowledge article, if you add an image "From File", then the image is always replaced by a link, and people outside our environment can't see those images. The result is that from an email, using the D365 app for Outlook, if you select the "Insert Knowledge Article" from the ...

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1 Comments

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Category: Knowledge Management (73)

STATUS DETAILS
New
3

Allow differentiation of English in Personalisation settings

Today you cannot set the English variations in your personal Language settings, you can set English variations in formats, but in Language, English is only available as "English", it is actually set as English US. This has an impact on setting up Knowledge Articles. The best way to set up the se...

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0 Comments

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Category: Knowledge Management (73)

STATUS DETAILS
Completed
Ideas Administrator

Thank you for your feedback.

It was released in Wave 1 2021, please check documentation: Personalize language settings for knowledge article authoring, and filters for search experience - Dynamics 365 Release Plan | Microsoft Docs

Sincerely,

PM,

Microsoft.

2

KA images in PowerApps portal can' t be rendered when case converting to KA

Problem

====

  1. Suppose we have a case entity in D365 with problem field rich text editor enabled.
  2. We added some images to the description of this case.
  3. Then we converted this case to Knowledge by clicking the OOB button "Conver to Knowlege Article", a KB article...

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    Category: Knowledge Management (73)

    STATUS DETAILS
    New
2

Request Multiple language support for KA Category

Problem Description:

========

1. We support multiple languages for KA itself, while not for Category.

2. When then KAs are rendered in KA PowerApps Portal side, it's categorized by category by default, However, since multiple language is not supported for category, so all cat...

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0 Comments

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Category: Knowledge Management (73)

STATUS DETAILS
New
2

KA translate

We are working in multi language environment, where some users use system in English other in Arabic, that's where we have problem that each and every Article must be translated. While as a thought I suggest if we can have a system built-in translate function, where users can get an instant tran...

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0 Comments

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Category: Knowledge Management (73)

STATUS DETAILS
New
2

Ability to add attachments to a knowledge article on creation

Would like the ability to add attachments (docx, PDF, xls) when creating a new knowledge article. Currently there is no functionality for adding Attachments to an article on creation. This is only achievable by adding compatible formats of links/images on the Content session of the Knowledge Art...

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0 Comments

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Category: Knowledge Management (73)

STATUS DETAILS
Planned
2022 Release Wave 1
Ideas Administrator

It is in our roadmap, and we are trying to conclude which release wave will make it. 

2

Increase the number of times a KB article was read, after a user found and opened the article via Relevance Search

If a user uses Relevance Search, finds a KB article and opens it, this does not count as +1 for the number of times the KB article was read. This should count as +1. Reason: As Relevance Search becomes more and more popular, finding KB articles is much more easy and precise. This is great for...

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0 Comments

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Category: Knowledge Management (73)

STATUS DETAILS
Needs Votes