Enable custom font for KB article Editor
"Hierarchy Settings" for the entity "Knowledge Articles"
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Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.
Improve Customer Service Hub / Old Web Client for Tickets KB etc.
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Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.
Ability to insert an image from SharePoint Online site into Knowledge Article
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Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.
Allow user to tag Knowledge Articles as Favourites
Competitor apps allow Knowledge users to 'tag' an article as a "Favorite" so they can quickly access the article whilst supporting an end-Customer
This feature is delivered in Apr'2023 wave.
Allowing new owner to edit the Knowledge article without the need of saving the records and refresh it before hand
On Customer Service Hub, when a new owner assigns a knowledge article to themselves, they should not have to manually save the knowledge article record and then refresh it so that they can start editing the knowledge article' contents. As this would take unnecessary time and may cause confusio...
Persistent Knowledge Article link to latest published version
Knowledge Management teams actively update content by creating Major versions of articles when changes are needed. Users access Favorite articles for easy references and may even bookmark in their browser. We have tested and the Favorite and link share options remain static to the version when...
Translate knowledge articles in real-time
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Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.
Knowledge Articles: Tracking Content Changes between versions
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Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.
Pin or favorite knowledge articles (Agent experience apps)
Knowledge agents who are frequently using some articles or keep handy some important articles needs an ability to access those quickly. Provide an ability to pin or favorite the knowledge articles for faster access.
Delivered
Administrator
Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.