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Knowledge Management teams actively update content by creating Major versions of articles when changes are needed. Users access Favorite articles for easy references and may even bookmark in their browser. We have tested and the Favorite and link share options remain static to the version when the url is copied.


We propose the default 'share a link / pin a favorite' be to resolve the latest published knowledge article. There should be an option/tooltip to 'save the current version' at the user's discretion. This is especially needed in highly regulated industries such as Healthcare.

STATUS DETAILS
New