Allowing new owner to edit the Knowledge article without the need of saving the records and refresh it before hand
On Customer Service Hub, when a new owner assigns a knowledge article to themselves, they should not have to manually save the knowledge article record and then refresh it so that they can start editing the knowledge article' contents. As this would take unnecessary time and may cause confusio...
Users should be allowed the option to remove complete Work Order incident record without having to manually removing all related work order services before
Previously, Dynamics 365 Field Service users were able to delete a complete Work Order incident record and all of its related work order services without having to delete the related services beforehand. However, it is now a requirement to delete all of the related work services from the incid...
Bring back the capability for Lead scoring model on Real-time journeys to score form views and pages views
For the time being, although there is no mentioning of the ability to score form views and pages views being removed, on Real-time journeys, users are unable to score the Leads using these criteria anymore as this feature has been removed along with Outbound marketing.
As thi...