Allow partial payments on invoices through POS
Currently it's not possible to make a partial payment on the remaining amount of an invoiced sales order through POS. We should have the ability to conclude an invoice after making a partial payment on POS while leaving an unpaid amount to be paid at a later time.
Customer Account payment made from Call Center cannot be refund on POS
Orders paid via on-account payment method from call center, when returned in POS, do not show any refundable payment methods.
This is addressed in LCS issue 866741:
https://fix.lcs.dynamics.com/Issue/Details?bugId=866741&dbType=...
Suggestion to Improve Gift Card Activation Process in POS
During our testing, we observed that both the EXTGC and GIFTCARD electronic payment types activate and load the gift cards as soon as they are scanned or manually entered at the POS or Verifone device, before the payment is tendered. This behavior aligns with what our Microsoft partner anticip...
View call centre sales orders from the payments
Payment methods are configured per call centre channel to allow processing sales order and take customer payments.
Navigate to
- All call centre (Retail and Commerce > Channels > Call centres > All call centres)
- In action pane, Under setup tab ...
STATUS DETAILSNew
Change checkout sequence for improved cash management
Currently the checkout flow for cash payments is as follows:
1. Select Pay Cash
2. Enter received cash amount
3. Enter receipt email /p...
Link AR Methods of Payment to Commerce Payment Methods
There should be a link between the method of payment defined in the accounts receivable module vs the payment methods defined in the commerce module. This would allow for automatic banking fees to be posted for specific payment methods at POS.
Currently, when paying a "deposi...
Log refunds for a prepayment against the prepayment journal
When a prepayment is made against a Sales Order, the payment is logged in the configured prepayment journal. When a refund is processed against this payment, the refund transaction is logged against the general configured journal. This idea would allow for an environment configuration direct t...
Record all POS credit card transactions in Credit card history menu
Please consider recording all credit card transactions whether cash and carry or customer order in the credit card history table. This will aide the finance teams who could use this data to help reconcile to the Adyen credit card reports.
Currently Cash and Carry transactio...
Limit authorization attempts when call to Adyen result in Decline
When using the Adyen connector for credit card payments, D365 will issue a void and re-auth request at capture (AuththenCapture) if the invoice amount is greater than the authorization amount. However, if something is wrong with the payment and Adyen throws a decline, D365 will continuously at...
Allow setting the number of days to expire credit card authorizations by Card type
Currently, a single setting under AR parameters controls the number of days to expire authorizations for all card types. However, card companies have different rules for expiring authorizations. For example, VISA expires authorizations after 7 days while MasterCard allows authorizations to b...