Capture Credit Card Payments on Packing Slip Posting
With most of the customers, it is an issue that they want to capture the credit card payments as soon as the item is shipped or marked as delivered in d365. Currently, there is no way in the d365 to configure whether the payment should be captured at the time of packing slip posting or it shou...
Adyen connector PayPal support
With Adyen offering a one-stop shop for most payment processors, we are seeing increased pressure from clients to support PayPal through Adyen.
Currently, this requires having a direct integration with PayPal using the PayPal standard connector, which causes increased overheads for repo...
Ability to report Adyen PSP Reference / Merchant Reference in Store Transactions form
The current out-of-the-box application allows us to review credit card transactions for online and in-store customer orders through the Credit Card History form. This form includes the Adyen Merchant Reference and PSP Number, which we can use to review the Adyen transaction report.
Avoid interruptions in the Gift Card service during deployments in D365 Commerce
Currently, during system deployments in Dynamics 365 Commerce, the balance inquiry and redemption service for gift cards is temporarily interrupted. This downtime poses a significant operational risk for retail companies, especially those with a global presence across multiple time zones and 2...
Implement Configurable Adyen Datacenter Endpoints for Dynamics 365 Payment Connector for Adyen
During a recent Adyen EU outage, it was determined that Dynamics 365 Payment Connector for Adyen was utilizing the EU-based Adyen Datacenters. We have learned that this is hardcoded within the platform and not configurable. Merchants need the ability to control the Geo of the Datacenter they a...
Paying sales invoice in POS creates customer payment journal uses the ledger account number in commerce parameters instead of store payment method ledger account
When paying invoices in Channel (POS or another channel), the customer payment transaction is not taking into account the method of payment configuration, and it is using the ledger account configured in "Commerce Parameters > Invoice" instead of the ledger account configured in the store paym...
Allow Setting different authorization days by Payment Connector or Card Type
Currently there is just one parameter to control the number of days an authorization is valid for all card types and all payment connectors. We would like the ability to be able to specify PayPal with a 14 day Authorization and Adyen/Credit Card at 30 days or the ability to set Visa & MasterCa...
Allow partial payments on invoices through POS
Currently it's not possible to make a partial payment on the remaining amount of an invoiced sales order through POS. We should have the ability to conclude an invoice after making a partial payment on POS while leaving an unpaid amount to be paid at a later time.
Customer Account payment made from Call Center cannot be refund on POS
Orders paid via on-account payment method from call center, when returned in POS, do not show any refundable payment methods.
This is addressed in LCS issue 866741:
https://fix.lcs.dynamics.com/Issue/Details?bugId=866741&dbType=...
Suggestion to Improve Gift Card Activation Process in POS
During our testing, we observed that both the EXTGC and GIFTCARD electronic payment types activate and load the gift cards as soon as they are scanned or manually entered at the POS or Verifone device, before the payment is tendered. This behavior aligns with what our Microsoft partner anticip...