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Payment methods are configured per call centre channel to allow processing sales order and take customer payments.

Navigate to

  1. All call centre (Retail and Commerce > Channels > Call centres > All call centres)
  2. In action pane, Under setup tab and setup group, click Payment methods
  3. In the payment methods screen, select a payment method and click Payment transactions.


Notice, that the payment transaction only shows all the payment transactions from store, but it doesnt show sales orders created via call centre thought they are also called Retail sales (Retail sales checkbox is marked yes for such orders).


It would be great if we can see sales orders per payment method used in call centre (like we can see store payment transactions) or have a way to filter out orders paid via certain payment method.

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New