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Orders paid via on-account payment method from call center, when returned in POS, do not show any refundable payment methods.


This is addressed in LCS issue 866741:

https://fix.lcs.dynamics.com/Issue/Details?bugId=866741&dbType=3.


However it is marked as Postponed, with workaround that the end user can use the Manager override option to see all the refund options.


In some scenarios, retailer doesn't want to grant manager privilege to store users which would cause more concerns.

Please support this scenario and allow POS user to refund the call center order which paid by customer account.


STATUS DETAILS
Needs Votes