4

Appropriate Credit Checking

When a customer order is being fulfilled at POS, the system is performing a credit check during transaction conclusion, where the real-time call to HQ saves the order & creates the invoice. This is happening whether 100% deposit has been previously taken on the order, or if the fulfillment tra...

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Category: Order capture and checkout (118)

STATUS DETAILS
Needs Votes
4

Checkout page error messaging on website needs to be more specific to allow troubleshooting/explanation

The generic error messaged used for all errors on the checkout page is "Something went wrong. Please try again later." which doesn't provide the customer or customer service team with any information on how to troubleshoot. These should be more specific so as to be useful; is it an issue with ...

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Category: Order capture and checkout (118)

STATUS DETAILS
Declined
7

Customers can decide if the cancellation charge can be add or not when customer order is canceled.

When the field "Cancellation charge percentage" in Commerce parameters is 0 and any customer order is canceled by Recall order option in POS, the screen "Cancellation charge" is shows to the employee type the amount or press enter to continues. This operation could generate employee bad practi...

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Category: Order capture and checkout (118)

STATUS DETAILS
Needs Votes
3

A partial prepayment in POS stops due to exceeded credit limit

This problem occurs if the Credit limit type is set to Balance+All and the customer is marked with Mandatory credit limit=Yes. If a sales order is created in HQ and partially prepaid in POS, there is a credit limit error, and the transaction is not possible to complete. It should be possible t...

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Category: Order capture and checkout (118)

STATUS DETAILS
Needs Votes
1

Dynamics 365 Commerce human resource vacants listing from POS Receipts or customer invoices

Wish there is an option to easily future include option to print listing of vacants available from customer or consumer POS receipts., not taking potential advantages or benefits from our patrons or sponsors, we maybe potentially loosing opportunities of community and human resource developmen...

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Category: Order capture and checkout (118)

STATUS DETAILS
Declined
1

Dynamic 365 Commerce POS customer sales order entry retrieval for non-catalogue expense items

Wish there is an option to easily auto retrieve non-inventory expense items within limited quantities and/or limited period range, on customer sales order entries and/or based on totals.



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Category: Order capture and checkout (118)

STATUS DETAILS
Needs Votes
9

Customer Order Error should be shown before the payment is captured

When the customer order is to captured during pickup and the payment is processed (cash, card etc). During the payment processing, the inventory is checked and the customer order error comes up with an error incase the customer order is not rightly processed in the warehouse or the stock is no...

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Category: Order capture and checkout (118)

STATUS DETAILS
Needs Votes
5

Pull the phone number from the shipping address to the sales order when manually creating a sales order in Dynamics 365.

We have the Phone Number field in the checkout screen from commerce. When the user enters a Phone Number in the field, the same is not visible from the D365 HQ Sales Order details either in Line / Header fields.


As per MS Support, T...

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Category: Order capture and checkout (118)

STATUS DETAILS
Needs Votes
4

B2B - Allow optional extra fields at checkout

It is my belief that the B2B site should provide the ability for the user to order product easily but without sacrificing functionality.


To this end, at checkout the B2B system should optionally request:


  1. Customer reference (This is mostly always captured ...

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    Category: Order capture and checkout (118)

    STATUS DETAILS
    Planned
    2024 Release Wave 1
9

B2B ecommerce - ability to choose shipping date at the time of order checkout

We would like to have one functionality in the B2B e-commerce website at order checkout, where the customer can choose the requested ship date. This field value should be mapped to the D365FO Sales order header field – requested shipping date. Currently, it is by default mapped to the order cr...

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Category: Order capture and checkout (118)

STATUS DETAILS
Planned
2024 Release Wave 1