Checkout page error messaging on website needs to be more specific to allow troubleshooting/explanation


The generic error messaged used for all errors on the checkout page is "Something went wrong. Please try again later." which doesn't provide the customer or customer service team with any information on how to troubleshoot. These should be more specific so as to be useful; is it an issue with ...

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Category: Order capture and checkout (124)

STATUS DETAILS
Declined

Sitebuilder - improving customer cart to checkout experience by eliminating duplicate buttons


Currently, the only way to allow guest checkouts is by having two buttons on the cart - one leading to a sign in page, and one leading the user directly to checkout without signing in. This is different from the way other platform cart pages function, and most customers click the first button ...

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Category: Web front end experiences and framework (21)

STATUS DETAILS
Needs Votes