Enable WhatsApp as a Messaging Channel in Dynamics Customer Insights & Dynamics Marketing
Currently, WhatsApp is supported as a communication channel within Dynamics Contact Center and Dynamics Customer Service apps. However, this key channel is not available in Dynamics Customer Insights or Dynamics Marketing, creating a gap for organizations aiming to deliver seamless, omnichanne...
cannot able to select contacts related to specific segments in the 'Real Time Marketing' module.
Hello All,
As per the current design I understand that , RTM segments do not show up in this picker and There is no equivalent relationship between contact/lead and the (RTM segment) entities.
If w...
Opening a Segment in a new tab should redirect to the actual Segment form/page
When opnening a Segment from the Segment main view in a new tab (clicking with the scroll wheel or from right-click -> open in new tab), the user is directed to the same table Segment (msdynmkt_virtualsegment) used in the view.
Instead, the user should be redirected to the Se...
we need to check all the suppressed emails in one place in CIJ
Title: Unable to view all suppressed emails in one place in Customer Insights Journeys.
Summary: Issue was reported in support case – 2504090040016908 , where customer requested an option to view all suppressed emails in one place i...
When building Journeys based on Customer Insights - Data segments actions should be shown on the corresponding contact's timeline
When using segments from CI-D in Journeys, the audience is the customer profile. Since the customerid backstamping process ensures a connection between the contacts and CI-D customer profiles, any journey actions towards a CI-D customer profile should be visible on the corresponding contact's ...
Lead scoring - points accumulating email link clicked
Problem Statement: The LeadScoring system should support a model that accumulates points when at least one occurrence happens within the specified timeframe.
Example:
Request for the Addition of a Feature to Add Conditions to the Real-Time Marketing Lead Scoring Model in Customer Insights-Journeys Without Stopping Live Activation
Currently, there is no feature available that allows users to add conditions to the lead scoring model without stopping the live activation. We believe that the addition of this feature would enhance user convenience and ...
extend emails from Customer Insights Journeys in timeline more than 1 year
- Customer want to keep emails from Customer Insights Journeys in timeline for 3 years
Custom Entity as Audience in Customer Insights Journey
Hi,
Currently only Contact or Lead can be used as audience and to use other entity we need to have reference of either one of them. Like to use different custom entity as Audience.
Webinar option to be added in quick campaign activity
It would be helpful if we add webinar activity type under the quick campaign activity section on classic model driven application for marketing list.