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Possibility to control how multiple segments are combined in the journey builder


When selecting multiple segments in the journey builder, all unique members from each segment are added to the list. It would be very useful to be able to control how the segments are combined. Examples:

  1. Segment A Union Segment B = All unique members from each segment are added
  2. ...

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    Category: Customer Journey Design (228)

    STATUS DETAILS
    Under Review

When building Journeys based on Customer Insights - Data segments actions should be shown on the corresponding contact's timeline


When using segments from CI-D in Journeys, the audience is the customer profile. Since the customerid backstamping process ensures a connection between the contacts and CI-D customer profiles, any journey actions towards a CI-D customer profile should be visible on the corresponding contact's ...

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Category: General (210)

STATUS DETAILS
New