Auto-Generate Property Logs for Work Order Incidents the way Service Tasks and Products can be generated
Scenario:
Technician is assigned Inspection/Audit Work Order and needs to capture telemetry/asset properties as for asset as of current time.
Currently, technician must manually create property asset logs and the reading time must be the created on date/time. This...
Write-In Products
When using the "WRITE-IN" feature of adding products to an opportunity, then converting the opportunity to a WORK ORDER, none of the WRITE-IN products appear on the work order, only "price list" items appear. We regularly add items "on the fly" to opportun...
Allow Bookable Resource Booking activities to roll up to Work Order
It is very awkward to find activities related to a work order when they are buried in the bookable resource booking.
Please allow the bookable resource booking's activities to be rolled up to the work order similar to contact activities rolling up to its account (i.e., via the rollup vi...
Product Bundles in Field Service for Work Orders
Currentyl it's possible to create product bundles in Field Service, but I can't set the Field service product type. So it's not possible to use them on the Work Order.
It would be super helpful if product bundles could be used on the Work Order.
It's a frequently asked requiremen...
Work order arrival time
The possibility to begin/arrive early in a work order. Right now when you want to change the work order status to "In progress" it's mandatory to select the "Actual arriving time" and it can't begin earlier than the "start time" or later than the "end time", this doesn't allow to track all the...
Support custom changes in Field Service Status option set (msdyn_fieldservicestatus)
At the moment any changes to OOF field "Field Service Status" option set is not supported by Microsoft. This field is on to Booking status entity.
It would be great to be able to add custom option sets -> own statuses. It is possible to add own option set at the moment (system allows it)...
Log the Auto Number trace to the Plugin Logs
Clone a Work Order
In our business a cancelled activity that needs rebooking or one that needed rescheduling is as important as completed activity. rather than moving the work order on the scheduling board and losing site of attempts could there be an option to clone a work order and all entity information linked ...
Move Field Service Section Headers Below the Section Separator Line
Currently the Section header label (i.e., Incidents, Bookings, etc) is separated by a line above the rest of the Section detail fields. When there are multiple sections on a page, it looks like the Sections header labels are off by one. Below is an example. The Bookings header label appears to...
Collapsible Sections & Menus on Field Service Mobile Work Orders
Because the Field Service Mobile App is used by Technicians with mobile devices, screen real estate and ease of use are critical to the success of this product. Recommend adding functionality to collapse sections and menus on all Field Service Work Order pages. This will significantly improve t...