Omnichannel for customer service knowledge management technical information
Omnichannel for customer service listing of potential answers based on period range
Omnichanel for customer service knowledge management exclusivity for customer
Enhance KB-Search control for agent experience
I think there might be a bug auto-filtering Knowledge Article search component.
Add a button to insert KB articles in email replies
Right now I need to locate the article independently and then click on email it from the case. However this loses track of the original email. I'd like to have a button where I can insert a KB article on an email reply. We have buttons for email templates and signatures which are both old scho...
sharepoint pictures should be visible for users in Dynamics Contacts within Kohler.
Content Editor Functionality
Knowledge article search for related information (especially related products)
Allow editing of language dropdown for KBA - limit search results