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Comments
@Joshua Lehmann, can you please create this as a separate idea. It would help us to track and get more votes.
Great suggestions, we would also highly appreciate these features!
What I need to add here is: showing a bit more article Information on the Search results list would help a lot to find the correct article:
Displaying related product, article categories, keywords. That would increase the agents productivity a lot.
Also adding these fields to the filter would help a lot so you can for example only search for articles that belong to a special product.
Category: Knowledge Management
Has there been any progress on this. I have seen enhancements to KBs but we still cannot see all information of a KB when using KB search.
Category: Knowledge Management
Still Attachments can't be previewed.
Category: Knowledge Management
Having a link to the article would also be great so you could look other information related to the article. At the moment you don't have the Article ID so it is hard to even find the article if you need to. Definitely very low productivity at the moment. Really surprising since KBs have been around a long time and this one is definitely nowhere near the market leaders.
Category: Knowledge Management
Great suggestions, we would also highly appreciate these features!
What I need to add here is: showing a bit more article Information on the Search results list would help a lot to find the correct article:
Displaying related product, article categories, keywords. That would increase the agents productivity a lot.
Also adding these fields to the filter would help a lot so you can for example only search for artciles that belong to a special product.
Category: Knowledge Management
Administrator on 2/2/2024 4:18:55 PM
Thank you for your feedback.
We have added these to our active product backlog and will be planned as suitable. We encourage you to add more votes (if these are relevant to you!) so that it becomes easier for us to prioritize them.